Privacy Statement

This statement sets out how Investec Trust (Guernsey) Limited and Investec Trust (Jersey) Limited use and protect any personal information that you give us when you use this website.  If you have any questions about this statement or do not agree with it, please contact us before using this website.

We may change this statement from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes.  This statement is effective from 1 February 2009.

By accessing any part of this website or providing information to us you consent to the use and transfer of such information by us on the terms set out in this statement.

1.    What information do we collect?

In general, you can use this website without giving us any information.  Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the website, pages viewed.  We use this information to measure the use of our website and to improve its contents.  However, additional services may be available if we have certain information about you.

We may collect the following information:

• any information which you are asked for in the registration section of this website, for the purposes of registering your use of any of our online services;
• your name and contact information, including email address and company details;
• information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

When you register with us to use any of our online services, we collect the information which you are asked for in the registration section.  We will keep a record of which products and services you are interested in. 

2.    What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

• providing services you have requested and notifying you about important changes or developments to these services;
• responding to you inquiries and complaints or to process your requests in relation to your information;
• to follow up as part of our customer care procedures;
• updating our records about you;
• internal record keeping;
• administering offers;
• to improve our products and services;
• crime detection, prevention and prosecution;
• competitions and other promotions;
• evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services;
• making our website easier for you to use and providing you with access to certain parts of the website; and
• to contact you for market research purposes.

At the time you provide us with any information in response to a request from us, our request will provide you with specific information as to how we will use such information.

Other than for the direct marketing purposes referred to in section 3 and 4 below, we may contact you by e-mail, phone, fax or mail in relation to the purposes set out in this section and by providing such information you are deemed to have agreed to us contacting you by these methods of communication.  We will continue to contact you by way of such methods until you advise us in writing you no longer wish to be contacted by certain methods.  Please note you are required to accept at least one of the above methods as your chosen method of receipt of communication from us.

We will not pass your details to anyone else (other than on the basis set out in section 5 below).

3.    Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting.  We may send you such information by mail or telephone in accordance with the information you have provided to us where you have registered for our on-line services.  When you provide us with any personal information, you will be given the option to let us know that you do not want your information used for direct marketing purposes.  If you request this option, we will not send you any direct marketing.

If we are providing you with services, you will also be subject to the specific terms and conditions relating to the product and/or services you are being provided with and these terms will include additional information as to how we may contact you.

You can change your mind at any time by contacting our Data Protection Officer at Investec Trust (Guernsey) Limited or Investec Trust (Jersey) Limited.

We will continue to provide you with marketing material through by specific methods of communication where you have signed up to the applicable preference service in respect of such method.

4.    Email marketing

We would also like to provide you with the information above by email.  However, we appreciate that email “spam” has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.

If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

If, in providing us with your personal information you have agreed to us using such information to provide you with details of products or services that we consider may be of interest to you by way of e-mail, we will continue to provide this information by e-mail unless you ask us not to do so.

If you are a new customer, we will only send you marketing information by e-mail if, as part of the registration for our on-line services, you have agreed to the receipt of marketing material from us on such a basis.

If we are providing you with services, you will also be subject to the specific terms and conditions relating to the product and/or services you are being provided with and these terms will include additional information as to how we may contact you.

We will continue to provide you with marketing material through by specific methods of communication where you have signed up to the applicable preference service in respect of such method.

5.    Whom do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than on the following basis:

• to our subsidiaries, associated companies or parent company (or subsidiaries thereof)  or a purchaser or potential purchaser of our business;
• where we have your permission;
• where we are required to do so by law;
• where it is needed by our agents, advisors or others involved in running accounts and services for you or in undertaking activities linked to the operation of such services or accounts on our behalf; or
• where the transfer or disclosure would otherwise be in compliance with the requirements of the Data Protection (Bailiwick of Guernsey) Law, 2001 and/or the Data Protection (Jersey) Law 2005, as applicable.

This process may include sending personal information to other countries, whose data protection laws may not be as extensive as in the European Economic Area.  However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area.

6.    How to get copies of or amend the information we have collected

For information held by Investec Trust (Guernsey) Limited and/or Investec Trust (Jersey) Limited, you may request details of personal information which we hold about you under the Data Protection (Bailiwick of Guernsey) Law, 2001 and/or the Data Protection (Jersey) Law 2005, as applicable.  A fee of not more than £10 will be payable.  If you would like a copy of the information held on you please write to the Data Protection Officer at Investec Trust (Guernsey) Limited, PO Box 290, Investec House, La Plaiderie, St Peter Port, Guernsey GY1 3RP or the Data Protection Officer at Investec Trust (Jersey) Limited, PO Box 344, 5 Castle Street, St Helier, Jersey JE4 8UW.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible.  We will correct or update any information as soon as possible.

7.    Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.  We use encryption when collecting or transferring sensitive data such as credit card information.

8.    Linking

We may link to other websites which are not within our control.  Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide.  You should exercise caution and look at the privacy statement applicable to the website in question.

9.    Cookies

We use cookies on our website.  Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.  They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.  On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”.  You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

Privacy Statement - Investec Trust (Switzerland) SA

This statement sets out how Investec Trust (Switzerland) SA use and protect any personal information that you give us when you use this website.  If you have any questions about this statement or do not agree with it, please contact us before using this website.

Subject to changes regarding the use of the information collected which require your prior consent, we may change this statement from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes.  This statement is effective from 1 February 2009.

By accessing any part of this website or providing information to us you consent to the use and transfer of such information by us on the terms set out in this statement.

1.    What information do we collect?

In general, you can use this website without giving us any information.  Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the website, pages viewed.  We use this information to measure the use of our website and to improve its contents.  However, additional services may be available if we have certain information about you.

We may collect the following information:

• any information which you are asked for in the registration section of this website, for the purposes of registering your use of any of our online services;
• your name and contact information, including email address and company details;
• information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

When you register with us to use any of our online services, we collect the information which you are asked for in the registration section.  We will keep a record of which products and services you are interested in. 

2.    What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

• providing services you have requested and notifying you about important changes or developments to these services;
• responding to you inquiries and complaints or to process your requests in relation to your information;
• to follow up as part of our customer care procedures;
• updating our records about you;
• internal record keeping;
• administering offers;
• to improve our products and services;
• crime detection, prevention and prosecution;
• competitions and other promotions;
• evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services;
• making our website easier for you to use and providing you with access to certain parts of the website; and
• to contact you for market research purposes.

At the time you provide us with any information in response to a request from us, our request will provide you with specific information as to how we will use such information.

Other than for the direct marketing purposes referred to in section 3 and 4 below, we may contact you by e-mail, phone, fax or mail in relation to the purposes set out in this section and by providing such information you are deemed to have agreed to us contacting you by these methods of communication.  We will continue to contact you by way of such methods until you advise us in writing you no longer wish to be contacted by certain methods.  Please note you are required to accept at least one of the above methods as your chosen method of receipt of communication from us.

We will not pass your details to anyone else (other than on the basis set out in section 5 below).

3.    Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting.  We may send you such information by mail or telephone in accordance with the information you have provided to us where you have registered for our on-line services.  When you provide us with any personal information, you will be given the option to let us know that you do not want your information used for direct marketing purposes.  If you request this option, we will not send you any direct marketing.

If we are providing you with services, you will also be subject to the specific terms and conditions relating to the product and/or services you are being provided with and these terms will include additional information as to how we may contact you.
You can change your mind at any time by contacting the Data Protection Officer at Investec Trust (Switzerland) SA.

We will continue to provide you with marketing material through by specific methods of communication where you have signed up to the applicable preference service in respect of such method.

4.    Email marketing

We would also like to provide you with the information above by email.  However, we appreciate that email “spam” has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.

If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

If, in providing us with your personal information you have agreed to us using such information to provide you with details of products or services that we consider may be of interest to you by way of e-mail, we will continue to provide this information by e-mail unless you ask us not to do so.

If you are a new customer, we will only send you marketing information by e-mail if, as part of the registration for our on-line services, you have agreed to the receipt of marketing material from us on such a basis.

If we are providing you with services, you will also be subject to the specific terms and conditions relating to the product and/or services you are being provided with and these terms will include additional information as to how we may contact you.

We will continue to provide you with marketing material through by specific methods of communication where you have signed up to the applicable preference service in respect of such method.

5.    Whom do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than on the following basis:

• to other Investec Group companies (under common control) that are subject to data protection legislation or rules that ensure an adequate level of protection, or a purchaser or potential purchaser of our business;
• where we have your permission;
• where we are required to do so by law;
• where it is needed by our agents, advisors or others involved in running accounts and services for you or in undertaking activities linked to the operation of such services or accounts on our behalf; or
• where the transfer or disclosure would otherwise be in compliance with the requirements of the Federal Act on Data Protection of 19 June 1992.

This process may include sending personal information to other countries, whose data protection laws may not be as extensive as in Switzerland.  However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within Switzerland.

6.    How to get copies of or amend the information we have collected

For information held by Investec Trust (Switzerland) SA, you may request details of personal information which we hold about you under the Federal Act on Data Protection of 19 June 1992, normally free of charge with a few exceptions, e.g. where the provision of information entails an exceptionally large amount of work, in which case we can request you to pay an appropriate share (up to CHF 300) of the costs involved.  If you would like a copy of the information held on you please write to the Data Protection Officer at Investec Trust (Switzerland) SA, 3 Place des Bergues, PO Box 738, 1211 Geneva 1, Switzerland.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible.  We will correct or update any information as soon as possible.

7.    Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.  We use encryption when collecting or transferring sensitive data such as credit card information.

8.    Linking

We may link to other websites which are not within our control.  Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide.  You should exercise caution and look at the privacy statement applicable to the website in question.

9.    Cookies

We use cookies on our website.  Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.  They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.  On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”.  You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

The above privacy statements apply to the parts of this website which relate to the Investec Trust group of companies. For the privacy statement for those parts of the website that relate to other parts of the Investec Group, please refer to the links below.