Have you been affected by coronavirus?

If your finances have been affected by coronavirus, we might be able to offer you support with your overdraft. Even if you think you might only be affected in the future, there might be some things we can do. You’ll find information below about how we might be able to help.

Temporarily stop charging you any interest on your overdraft
We can look at temporarily stop charging you any interest on your overdraft to help give you a bit more each month. We might do this to give you a bit of time for your circumstances to change, such as if you’re unable to work because you’re in a local lockdown.
 
Collect periodic payments from you to reduce outstanding borrowing
We can consider accepting repayments towards your outstanding overdraft and reducing your overdraft limit to help you reduce the cost of your borrowing.
 
In some cases, we might propose a combination of the options above if we think that will help your situation.

Eligibility

We’ll be able to consider these options for you if:
  • You have a Voyage account or a Private bank account 
  • You have your main income paid to your Voyage account or your Private bank account. For example your salary, wages or pension
  • Your finances have been affected by coronavirus or you think they will be affected soon, such as through effects of a local lockdown on your business or employment
  • You have the other joint account holder’s agreement if you are calling about a joint account
We might also choose not to offer an option and we will tell you if this is the case.

We’re here to help

Please call 0330 123 3655 or +44 (0)20 7597 4131 from outside the UK for help.
Our colleagues will discuss your situation with you, then we will consider which options might be suitable for you based on your circumstances and then we will be in touch to discuss them with you.
 

Managing your money

There might be some other things you can do to help you minimise how much you need to use your arranged overdraft. This can help you reduce how much and how often you borrow and reduce how much you have to pay in interest.
 
Some things to consider:
  • Check with companies you pay regularly (utility providers, local authorities and so on) to see if they offer alerts so you know when they’ll collect their payments from you
  • Review when you make your regular payments. You might find budgeting easier if you can have these payments collected shortly after you get paid.
Other organisations offer more detailed information about budgeting. You can see information on this in the next section.

Other places you can go for help and information about borrowing and debt

Some organisations provide free and impartial advice about borrowing and debt:
If you’re self-employed, Business Debtline (https://www.businessdebtline.org/) has useful information and advice for businesses.
 
You can also find on their websites information about the range of ways you can get in touch with someone there to discuss your finances. You might be able to get face-to-face or telephone-based advice. However, please bear in mind that availability and waiting times might be affected by the pandemic.

Our regulator, the Financial Conduct Authority, and the independent Money Advice Service also have some information to help you decide on the options above:
We also recommend you consider contacting any other creditors you have to discuss your repayments with them.