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Travel insurance coverage for COVID-19

For Private Banking clients with a Voyage account

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This page is for private banking customers who have a Voyage account. 

 

AXA Investec Visa Platinum travel insurance and Coronavirus (COVID-19)

Everyone who travels wants to do so with confidence, and that includes knowing what cover is in place if COVID-19 affects your trip.

AXA Investec Visa Platinum travel insurance includes cover for emergency medical costs, which would cover you for COVID-19 costs as long as you haven't travelled against Foreign, Commonwealth & Development Office (FCDO) advice. You’ll also be covered for cancellation if you, a close relative or someone you're travelling with becomes ill, is quarantined or refused boarding due to COVID-19. We’ll ask you to verify the details of your claim with a medical certificate or an official test result.

The scenarios below are designed to explain some of what AXA Investec Visa Platinum travel insurance does and doesn’t cover:

Cancelling due to COVID-19

Your policy will cover you, subject to the terms and conditions, if you need to cancel your trip because:

  • You or a close relative are diagnosed with or have contracted COVID-19
  • You are required to self-isolate, subject to a positive test result/confirmation from a GP, or notification from the Track & Trace system
  • Someone you were due to travel with or stay with on your trip needs to self-isolate.

Your policy will not cover you to cancel your trip if:

  • You don’t want to quarantine or self-isolate when you return to your home area
  • You are unable to travel because the government/or another regulatory authority have imposed restrictions, including national lockdown or regional lockdown
  • Any costs for your Package holiday if it was cancelled by your travel provider or you were unable to travel due to a change in FCDO travel advice
  • You aren’t able to produce the required vaccine certificates, medical tests/documents.

Cutting your trip short

Providing you aren’t travelling against the advice of the Foreign, Commonwealth & Development Office (FCDO) or another regulatory authority then you are covered subject to the terms and conditions if you need to cut your trip short because:

  • The Foreign, Commonwealth & Development Office (FCDO) or other regulatory authority in a country in which you are travelling in advise you to evacuate or return to your home area
  • You have been denied boarding at your UK departure point because you have COVID-19 symptoms
  • If you need to come home early because a close relative has COVID-19.

Your policy will not cover:

  • You wishing to return home early to avoid the need to quarantine.

Emergency medical cover for COVID-19

If you develop COVID-19 whilst abroad your policy will cover you subject to the terms and conditions for:

  • Emergency medical treatment, repatriation and other expenses
  • Additional transport and accommodation if you are unable to return home as planned.

Your policy will not cover:

  • If you are travelling against Foreign, Commonwealth & Development (FCDO) advice.

Key documents

AXA Travel Insurance Policy PDF 561.28 KB
AXA Travel Insurance Product Information PDF 516.5 KB

Find out more

If you have any queries related to the AXA Investec Visa Platinum travel insurance, please call AXA between 9:00 and 17:00 Monday to Friday (excluding bank holidays).

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