Bank accounts

First steps

• How do I make the opening deposit for an account I’ve just applied for?

  To make the initial deposit in order to open an account, you can:

  1. Send us a cheque, drawn on another UK bank or building society account in your name, and made payable to “Investec Bank plc for the account of [your name or the name of your organisation]”. Send the cheque to: 

  Investec Bank plc
  Operations Dept
  Correspondence
  FREEPOST LON9401
  LONDON
  EC2B 0ZZ

  2. Make a deposit by electronic transfer. In this case the payment must come from another account that is held in your name. The details you’ll need to send the payment are as follows:

  Sort code: 40-64-34
  Account number: 10010002
  Bank: Investec Bank plc
  Account name: Investec Bank plc
  Reference: Your name

• How do I get my salary paid in?

  To get your salary paid directly into your account, please complete our Salary Transfer form and pass it to your payroll or HR department. Call us to request this form today, or download it from our website here.

• How am I notified of my Investec card PIN?

  Your new PIN will be sent via text to the mobile number we have for you, when you activate your card. Please memorise your PIN and delete the text once you have memorised it.

Card

• Activating your card

  To activate your card simply log in to Investec Online

  • When you have logged in to Investec Online click ‘Menu’ and then ‘Manage accounts’
  • Ensure the correct account is selected in the drop-down menu on the left-hand side
  • Click on the 'Activate card' button next to the card you want to activate
  • When you activate your card, your PIN for the card will be sent to your mobile phone in a text message. Once you have memorised your PIN, please delete the text message
  • You can change your PIN at any VISA ATM in the UK

  
  You can also activate your card in the Investec App or by calling us.
  

• Should I notify you if I am going to make an unusually large purchase using my Investec card?

  Yes. There are some limits in place on your Investec card for security purposes, so to avoid any disruptions, please call us in advance of making a large purchase.

• Are there any spending limits on my card?

  There are some limits in place in your Investec card, for security purposes.

• Is there a cash withdrawal limit on my Investec account?

  There is an account cash withdrawal limit of £1,000 per day. Please be aware that we cannot control any lower withdrawal limits imposed by ATM operators.

• What do I do if my card is blocked?

  If your card is blocked, please call us and we will assist you.

• How do I change my PIN for my Investec card?

  You can change your Investec card PIN at any Visa ATM in the UK.

• Your PIN

  Forgot your PIN?

  If you forget your PIN, simply request a PIN reminder through Investec Online, the Investec App or call us.

  Want to change your PIN?

  You can change your PIN at any Visa ATM in the UK.

  Need to unlock your card?

  If you enter your PIN incorrectly three times in a row, your card will be locked and you will no longer be able to use it. All you need to do call us and we will be able to assist you.

• Using your card abroad

  Your Investec card is welcomed at 21 million retail outlets displaying the Visa logo.

  
  We don’t charge any foreign currency fees when you use your Investec debit card in Europe and certain other countries to make a debit card payment in a foreign currency, receive a credit (e.g. refund) to your debit card in a foreign currency or make a cash withdrawal in foreign currency outside the UK. A 2% charge applies elsewhere. To find out more click here. Local ATMs may also charge a usage fee.

  
  If you lose your card when you’re abroad, all is not lost. Just call +44 20 7597 4044 and we will be able to provide you with 24/7/365 assistance.
  

• Contactless shopping

  Visa payWave

  Making small purchases with the Investec card is quick and convenient thanks to Visa payWave. Whether it’s a quick bite, a cappuccino or a magazine, you can pay for it by just ‘waving’ your card near the contactless terminal.

  Wherever you see the Visa payWave logo at home or abroad, you can use your card to make payments simply by holding your card to the terminal.

  Visa payWave is safe and secure and uses the same technology as chip and PIN and the highest level of cryptography.

  There is a pre-set limit for Visa payWave transactions. This is automatically reset after each standard chip and PIN transaction. All transactions made with Visa payWave will appear on your Voyage account statement.

  If you have any questions about Visa payWave, please check our Visa contactless page, call us on 0330 123 3655 (+44 20 7597 4131 if calling from outside the UK), or visit Visa’s payWave site.

• Lost or stolen cards, and emergencies

  Lost or Stolen Cards

  If you lose your card or it is stolen, please call us immediately on 0330 123 3655 (+44 20 7597 4131 if calling from outside the UK) so we can block your card and stop anyone else using it fraudulently. We'll then send you a replacement card straightaway.

  If you lose your card when you're abroad, all is not lost. Just call us on +44 20 7597 4131, and we will be able to provide you with 24/7 assistance. Which includes emergency card replacement and emergency cash disbursement.

  Damaged Cards

  If your card is damaged, we will simply replace it with a new one. Call us on 0330 123 3655 (+44 20 7597 4131 if calling from outside the UK).

  Your PIN and card number will remain the same, and you won’t need to re-register for Verified by Visa.

  Emergency Assistance

  If you're abroad and require emergency medical assistance or legal advice, through Visa's Global Customer Assistance Service we can put you in touch with an English-speaking doctor or lawyer.

  Please call us on +44 (0)20 7597 4131.

Visa Secure

• Why do I need Visa Secure, and can I choose not to use it?

  Visa Secure is designed to give you extra protection and peace of mind when shopping online at Visa Secure merchants. You cannot choose not to use it.

• How do I set up VVisa Secure?

  To set up Visa Secure on your account, simply follow the registration link in Investec Online. Alternatively, the first time that you use your Investec card online with a shopping website that is signed up to Visa Secure, you will be led through the registration process.

  Download the Visa Secure Terms and Conditions

• I’ve been sent an email by Visa Secure asking me to update my details. Is this right?

  Visa Secure will never send you an email requesting you to update your details for any reason. If you get one of these emails, it is a scam and you should report it to Investec – please call us immediately.

• How can I tell that I’m in a genuine Visa Secure process and not part of a scam?

  As part of the payment verification process, you will see a personal message that you provided when you signed up for Visa Secure. Only you and Investec know what the message is so you can be confident you are in a genuine Visa Secure process.

• What happens if I lock my Visa Secure password?

  If you lock your Visa Secure password, please call us so that we can assist you with unlocking it.

Using your card abroad

• What charges are there for using my Investec card to purchase overseas?

  We don’t charge any foreign currency fees when you use your Investec debit card to make a debit card payment in a foreign currency in Europe and certain other countries. We charge a foreign currency fee of 2% of the value of transaction elsewhere outside the UK. To find out more click here. 
  

• What charges are there for using my Investec card to withdraw cash overseas?

  We don’t charge any foreign currency fees when you make a cash withdrawal in foreign currency outside the UK. We charge a foreign currency fee of 2% of the value of transaction elsewhere outside the UK. To find out more click here.