Lost or stolen cards, and emergencies
Lost or Stolen Cards
If you lose your card or it is stolen, please call us immediately on call us on 0330 123 1966 from within the UK or +44(0)207 597 4044 from abroad, so we can block your card and stop anyone else using it fraudulently. We'll then send you a replacement card straightaway.
If you lose your card when you're abroad, all is not lost. Just call us on +44 207 597 4044, and we will be able to provide you with 24/7 assistance. Which includes emergency card replacement and emergency cash disbursement.
If your card is damaged, we will simply replace it with a new one. Call us on 0330 123 1966 from within the UK or +44(0)207 597 4044 from abroad.
Your PIN and card number will remain the same, and you won’t need to re-register for Verified by Visa.
If you're abroad and require emergency medical assistance or legal advice, through Visa's Global Customer Assistance Service we can put you in touch with an English-speaking doctor or lawyer.
Please call us on +44(0)207 597 4044.