AXA travel insurance

Important message about AXA Investec Visa Platinum travel insurance and Coronavirus (COVID-19)

Late on 11 March 2020, the World Health Organisation confirmed COVID-19 has reached pandemic status. It is possible that this may give rise to cancellation claims on the AXA policy.
This means any multi-trip policyholder who books a trip after 17 March 2020 09:00 GMT will not have cover for any cancellation claim in relation to COVID-19 for reasons including, but not limited to, being diagnosed with COVID-19; UK Foreign and Commonwealth Office (FCO) advice; or flight cancellation caused by COVID-19. 
AXA will continue to cover any medical claims resulting from COVID-19 when travelling to an area where no FCO advice against travel exists.
Any trip booked on an AXA policy will continue to benefit from all other cover including Emergency Medical Costs, Cancellation and Baggage.
If you are an existing AXA Investec Visa Platinum insurance policy holder and have any questions, please do not hesitate to contact AXA on  +44 20 3284 1238 (Monday to Friday 9:00 to 17:00).

With your Voyage account you also benefit from AXA worldwide travel insurance. You and your partner, along with your children under 19 years old (and under 21 if they’re in full time education), are all covered – even if they are not travelling with you.

About the AXA travel insurance policy

The AXA Travel Insurance policy is a package comprising several different types of cover. These are set out in the AXA Travel Insurance Policy Document and the AXA Insurance Product Information Document. The Investec Visa Platinum policy number is 5533701.

Please be aware that there are certain situations under which you may not be eligible for all or some of the cover under the policy, or where your right to claim may be restricted. We explain some key exclusions and limitations below. The list is not exhaustive and we recommend you read the policy documents carefully for more information. Alternatively, or if you have specific questions about cover, please call AXA Travel Insurance on: +44 20 3284 1238.

Exclusions based on where you are resident

You will not be covered for any of the benefits in the AXA insurance policy if you are resident outside the United Kingdom, European Union, Jersey, Guernsey or the Isle of Man.

Exclusions based on your age

Cover is assessed on an annual basis. The first annual cover period begins when your Voyage account is opened.
  1. You will not be covered for any claim under Section C – Cancellation or Curtailment Charges, Section H – Emergency Medical and Other Expenses Abroad or Section I – Hospital Benefit if you are 80 or older at the beginning of the annual cover period. If you are 79 and turn 80 during a cover period, you will continue to be covered until the end of that annual cover period.
  2. You will not be covered for any claim under Section W – Rental Car Collision Damage Waiver if you are under 21 years old at the time of the incident which triggers your claim.
  3. You will not be covered under Section W – Rental Car Collision Damage Waiver once you turn 80.

Exclusions based on pre-existing medical conditions

You will not be covered under Section C – Cancellation or Curtailment Charges, Section H – Emergency Medical and Other Expenses Abroad, Section I - Hospital Benefit, Section L – Travel Accident or Section R – Winter Sports if your claim arises directly or indirectly from a pre-existing medical condition.
For more questions and answers on the Voyage account, see our Voyage information area.

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