Security token

Channel Islands

Welcome to safer online banking

We’ve introduced a security token to ensure your online banking experience is as secure as possible. It is designed to protect you and your money from online fraud. It is easy to use, and you will always be prompted when you need to use it.
Your security token holds no personal or financial information about you, and does not need to be connected to your computer. It simply generates a unique, one-time pass code to verify your internet banking transactions. You will need your security token each time you make a payment to a new person or account.
You do not need your token for transfers between your own Investec Channel Island accounts.

Getting started with your token

Before you can make any payments online, you must activate your security token. Activating just takes a few minutes.
 
  1. First log in to Channel Islands Banking.
  2. Once logged in, the screen on the right will be displayed.
  3. Click on ‘Activate my security token’ and follow these instructions.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 1

Enter the token serial number

Your security token has a ten digit serial number on its reverse side. Enter this number into the field designated 'Serial number'.

Your security token has a ten digit serial number on its reverse side. Enter this number into the field designated 'Serial number'.

Step 2

Create a four-digit PIN

Switch on your security token by holding down the OK button for two seconds.

Switch on your security token by holding down the OK button for 2 seconds.

Step 3

Enter a four-digit PIN and press OK.

  • Do not choose sequential numbers.
  • Do not choose numbers which have the same value.For example, 1111, 1234 and 2468 are considered weak. 

The token will display Not SAFE if the PIN you have chosen is weak.

Enter a four-digit PIN and press OK.

Step 4

Re-enter your PIN and press OK.

Keep your PIN secret and do not share your PIN with anyone, including Investec. We won’t ever ask you for your PIN.

Re-enter your PIN and press OK.

Step 5

Generate an eight-digit code

Enter your pin, after which the display will say SELECT.

Press button 1 and an 8 digit code will appear in the display. (If your security token has turned itself off, hold down the OK button for 2 seconds to turn it back on).

Please enter the 8 digit code in the Response Code field.

You must click confirm to complete the process.

Generate an eight-digit code

Using your token

You will need the security token when you make a transaction. You will be prompted to use the security token after entering the payee’s bank information and amount you wish to transfer.

Step 1

Step 2

Step 3

Step 4

Step 1

Step 1

Switch on your token by holding down the OK button for 2 seconds.

Step 1

Step 2

Enter your 4 digit PIN and press the OK button. The token will display SELECT.

Step 2

Step 3

Press button 3 and enter the last 4 digits (ignoring any letters) of the account number you’re making the payment to, then press the OK button. 

Step 3

Step 4

Your token will show an 8 digit code - enter this into the Your authorisation code field and click Confirm.

Step 4

Information about your security token

  • What is the security token?

    Our new device enables you to access your online banking securely and quickly.

  • Why have we introduced the security token as a compulsory step to making payments online?

    As online fraud becomes increasingly sophisticated, our security measures need to advance to combat these crimes. The security token is part of our ongoing commitment to making your online banking experience as secure as possible.

  • How does the token work?

    Your security token generates a code to identify you when making a payment to a new person or account. It’s designed to protect you and your money from online fraud. You will need your security token each time you make a payment to a new person or account.

  • How do I switch it on?

    You need to press and hold down the green OK button for two seconds.

  • When will I need my security token?

    You will need your security token when you are making a payment to a new person or a new account. Once the payment has been processed, these details will be saved in your list of payees. Next time you come to make a payment to a payee from this list you will not need your token.

  • How do I start using it?

    Activation just takes a few minutes and you will be asked to create a 4 digit PIN. Please log in to online banking by visiting our website, www.investec-ci.com and click on the ‘Log in’ button on the top right of the screen. Once logged in follow the instructions on screen for ‘Activate my security token’. Once completed the token is ready to use. You will need to use it when you are paying a new person or account online.

    You do not need your token for transfers between your own Investec Channel Island accounts. We will never ask you to return your token.

  • How do I change my PIN?

    You can change the PIN at any time. Simply switch on the token by pressing and holding down the green OK button.

    • Enter the current four-digit PIN and press OK.
    • Hold down the OK button until the display reads New PIN.
    • Enter your new four-digit PIN and press OK. 
    • This display will read NEW PIN CONF
    • Re-enter your new PIN and press OK again.

    Your new PIN is now active.

  • What if I enter the wrong PIN?

    If you enter the wrong PIN the token will display Fail with the number of attempts. After five failed attempts, the security token will display LOCK PIN with an 8 digit number underneath. You will need to call us on +44 1481 706 407 (Monday to Friday 9am to 5pm) to reset your PIN and unlock your security token. You will need to tell us the 8 digit number displayed on your token and we will give you an authorisation code to enter into your token. You will then be asked to enter a new PIN.

    You can use the red button on your token to delete a wrongly entered digit.

  • If a transaction isn’t confirmed by a token, is it still secure?

    All transactions are assessed to determine whether or not your token should be used. If you haven’t been asked to use your token, your transaction has still gone through the same assessment process and will be secure. You may not have been asked to use your token because you’ve already used it to confirm a previous payment to the same payee.

    Your token is not required when making transfers between your own accounts at Investec Channel Islands because these funds are not leaving the bank.

  • How do I turn it off?

    You can switch your token off by pressing the red button.

    The security token will turn off automatically after 20 seconds of inactivity.

  • What do I do if my token is damaged, lost or stolen?

    Please keep your security token in a safe place and do not share it with anyone. Never keep your security token and your login details together.

    If it is lost, stolen or damaged, please call us immediately on +44 1481 706 407 (Monday to Friday 9am to 5pm). You may be charged for a replacement security token in accordance with our Schedule of Charges.

  • What information does the token hold?

    Your security token holds no personal or financial information about you and does not need to be connected to your computer. It simply generates codes that you will use to identify you when completing some online transactions – such as setting up a new payee.

  • How long will the battery last?

    The batteries will normally last between four to five years.

    When battery life is running low, the token will display BAtt with the number of months remaining. Please contact us and we will replace the token free of charge.

  • What does my token message mean?

    Here are some commonly displayed token messages and what they mean:

    Enter your PIN to access the token.
    Set new PIN. Enter new PIN (four digits) and press OK. You will need to confirm on the next screen.

    Confirm new PIN and press OK.

    Failed PIN (first attempt).

    Last PIN attempt reached. The token PIN will need to be unlocked. Please contact us on
    +44 1481 706 407.

    Your token has been locked out due to five incorrect PIN attempts. Please call us on +44 1481 706 407and provide us with the number displayed on your token.

    Approximately two months of battery left. Please contact us on +44 1481 706 407 to order a replacement token.

    The battery is about to run out. Please contact us immediately on +44 1481 706 407 to order a replacement token.

    Button pressed down too long.

    Chosen PIN is not safe. Eg 000 or 1111.