
Fraud prevention
Protecting your data, identity and money
Most of us think the world of fraud will never touch us. Until it does.

In our increasingly digital age, cybercrime is on the rise. But not all fraud relies on sophisticated technology. Sometimes a common, simple deception can separate you from your money.
When you know fraud, you are empowered to prevent it. Be vigilant, be proactive, be secure.
When you know fraud, you are empowered to prevent it. Be vigilant, be proactive, be secure.
‘I have been a victim of fraud, what next?’
If you have suffered from fraud, report this to us immediately by contacting your Investec banker or relationship manager. We also urge you to report this to your local authorities.
Recognising fraud and scams
1
Look for the basic warning signs - interest rates too high, fast returns, cold calls.
2
If your instinct tells you that something is too good to be true, then it probably is.
3
If someone says they work for an organisation, check it independently.
Check out the many types of fraud and scams you could fall victim of
What do I do if I’m suspicious of someone who has contacted me saying they’re from Investec?

Investec will never get in touch with you if you haven’t asked us to.
If you believe someone is pretending to be from Investec, it’s important that you let us know – even if you’re not a client.
If you believe someone is pretending to be from Investec, it’s important that you let us know – even if you’re not a client.
- Call the 24/7 global client service centre
- Forward the email as an attachment and/or send us the web address to [email protected]
Remember that fraudsters may contact you by telephone, email, SMS or text, letter or direct you to a website. These may look legitimate, with similar sounding names to a bank or financial institution.
By adding official-looking logos, banking registration details and company numbers, these well-crafted deceptions give the impression that everything is right. If you’re not sure, call the head office switchboard, and never use numbers supplied by the person that you’re suspicious of.
If you’ve already transferred money or information to a fraudster, contact your bank immediately. The bank may not recover all of it, but if you move quickly, it will recover what it can.
We maintain a list of companies and people who claim to be from Investec. With your feedback, we can keep everyone informed. You can review our latest fraud alerts here.
‘Investec will never request personal details or other sensitive information via email or ask you for your PIN. We will never request you to click on a link to access your account.’
Protect yourself from fraud
Stay safe online with these helpful tips

Use Investec Online
Our online banking service is hosted on a secure 128-bit encrypted server. This means that any information you send us is encoded for your protection.

Protect your identity
Your personal details are valuable. Don’t respond to unexpected requests for validation of your security or personal details.

Protect your devices
There’s no such a thing as a free wifi. Make sure no-one can access or install malware in your computer and mobile devices.

Recognise malicious apps
Malware is a term for various forms of malicious software. It’s transmitted via email attachments and infected websites.

Keep your emails safe
From email hacking and ‘phishing’ to fake unsubscribe buttons, find out the ways fraudsters are trying to trick you.
What we do to protect you

Predict, detect, prevent and respond
Looking after your security is a fundamental part of our business. We know that you want to receive an exceptional client experience, and staying safe is primordial.
As an Investec client, you benefit from the combination of our expertise in the security, risk and fraud prevention disciplines.
The threat landscape evolves every day, and we work hard to adapt our security architecture, so to manage associated risks.
As an Investec client, you benefit from the combination of our expertise in the security, risk and fraud prevention disciplines.
The threat landscape evolves every day, and we work hard to adapt our security architecture, so to manage associated risks.
Our security programme is broken up into three main components:
There’s no ‘one size fits all’ approach to security. At Investec, we manage risk in a holistic way, combining these three disciplines.
Within each of these pillars, we categorise threats and threat actors according to likelihood, complexity and impact. Each case is different, and this way we can assess, measure and refine the
risk level of each threat effectively.