We no longer use the keypad or passphrase for login security. All you need to log in once you’ve registered is your Investec ID, password and mobile phone. 

Your password should be hard to guess and easy to remember. To make sure you use a strong password, it’ll need more than eight characters and a combination of letters and numbers.

Two-factor authentication, or ‘2FA’ is an extra layer of security designed to make it harder for hackers to get into your account without making it inconvenient for you. It normally requires a second device, like a mobile phone. The one-time password we text you is a type of 2FA.

Assuming you have previously registered for Investec Online, you can reset your password by following the below steps:

1. Navigate to the Investec Online login page: The link can be found at the top right of any page on www.investec.co.uk, marked with the login lock icon 🔒 from the top right corner. 
2. Start the password reset process: On the Investec Online login page, select the "Forgot your password?" link under the login button.
3. Enter your Investec ID: Enter your Investec ID in the relevant field and select the "Next" button. If you don't know or have forgotten your Investec ID, select the "Forgot your Investec ID?" link to find the relevant phone number to reach your local Investec Online support team.  

If you encounter any difficulties resetting your password, please contact our team. 

Access to Investec Online and the Investec app could be hindered for a range of reasons, including poor internet signal/strength. If you're having issues with remembering your password or Investec ID, you can find instructions in the "How to reset your Investec Online password" section of this page. If your access issue relates to something else, please contact our team. 

We do, allowing our wealth management clients to access and manage their accounts 24/7 on their smartphone, wherever they are in the world. 

Learn more about the Investec app.