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What is a digital wallet?

Digital wallets enable you to use your Investec Visa card on mobile phones and wearables, such as phones, watches and rings.

Image of a zebra
Image of a zebra

 

When you add your Investec Visa card to a digital wallet, a digital version of your card (also called a token) is created - specifically for that device. This digital card uses advanced security technology, so your real card number is never stored or shared on any device.

In addition, each device gets its own individual digital card, giving you greater control if your device is lost or replaced. For example, if you add your Investec Visa card to a digital wallet on your phone and watch, each device gets its own unique digital card. So if you lose your phone, you can pause or delete it and it won’t affect your watch.

 

man on his phone

What to do if your phone is lost

Digital wallets give you control even if a device is lost.

If your mobile phone is lost or stolen, please contact us immediately on +27 11 286 9663.

We will:

• delete the digital version of your card from the digital wallet on that phone
• de-link your phone as a trusted device for the Investec App

If you did not lose your physical Investec Visa card, it does not need to be blocked or replaced. You can continue using this card and any digital cards on other devices.
 

man writing notes

What to do if you lose a wearable (watch or ring)

If you lose your wearable but still have your mobile phone, you can remove the digital card yourself.

You can do this by deleting the card linked to that wearable on your phone’s digital wallet app or on the Investec App.

You do not need to block or replace your physical Investec Visa card if it was not lost.

You can also call our global 24/7 Client Support Centre on +27 011 286 9663 or the Investec Fraud Line
+27 011 286 9070 for assistance.
 

 

Manage your digital wallet in the Investec App

The Investec App gives you full visibility and control over your cards in your digital wallets. Just go to ‘Manage Cards’ and ‘Linked payment devices’.

You will be able to:

  • view the digital wallets your card has been added to
  • pause and resume the digital version of your card
  • delete your card from a specific device

This allows you to manage your digital cards independently of your physical card.

Even if you delete a digital card it will not affect your physical card
 

Digital wallets supported

Digital wallets supported  Investec supports all digital wallets currently available in South Africa, including:

 

Partner payment logo

Digital wallets

Apple Pay

Apple Pay lets you make secure, contactless payments using your iPhone, Apple Watch, iPad or Mac. Add your Investec Visa card to Apple Wallet to pay in-store by tapping your device at a contactless terminal.

If you want to use Apple Pay with more than one device, you need to add your Investec Visa card to each device.

Get started by adding your Investec Visa card to your iPhone, iPad, Apple Watch or Mac
 

For more information, visit Apple Pay.

  • How to add your Investec Visa card

    On the Investec App

    • Log into the Investec App
    • Click on ‘Manage’
    • Click on ‘Cards’
    • Select the card to ‘Add to Apple Wallet’.

    On the iPhone

    • Open the digital wallet app
    • Tap the ‘+’ sign in the upper right corner
    • Enter your card’s security code to add the card affiliated with your iTunes account or select ‘Add a different card’ and use your iPhone camera to scan the card information
    • Select ‘Client Support Centre’ in the app to call and verify your permission to add this card

    Please note: We will not send you a one-time PIN to verify that you have added a card.

    On the Apple Watch

    • Open the Apple Watch app on your iPhone
    • Tap ‘Wallet’ and ‘Apple Pay’
    • Select ‘Add credit or debit card’
    • Enter your card’s security code to add the card affiliated with your iTunes account or select ‘Add a different card’ and use your iPhone camera to scan the card information
    • Select ‘Client Support Centre’ in the app to call and verify your permission to add this card

    Please note: We will not send you a one-time PIN to verify that you have added a card.

    On the iPad

    • Go to ‘Settings’
    • Tap ‘Wallet’ and ‘Apple Pay’
    • Select ‘Add Credit or Debit Card’
    • Enter your card’s security code to add the ‘ card affiliated with your iTunes account or select ‘Add a different card’ and use your iPhone camera to scan the card information
    • Select ‘Client Support Centre’ in the app to call and verify your permission to add this card

    Please note: We will not send you a one-time PIN to verify that you have added a card.

    On the MacBook Pro with Touch ID

    • Go to ‘System Preferences’
    • Select ‘Wallet’, ‘Apple Pay’ and ‘Add Card’.
     

  • How to make a payment

    iPhone
    • Double tap the side button and you will be prompted for your device PIN or biometric scan
    • Select your Investec Visa card
    • Hold your device close to the payment terminal for a few seconds. Wait until the payment is done (a blue checkmark will appear on screen).

Garmin Pay

Garmin Pay lets you make secure, contactless payments using a compatible Garmin watch. Add your Investec Visa card in the Garmin Connect app.

  • How to add your Investec Visa card

    • Download the Garmin Connect app on your smartphone
    • Set up your account or sign into an existing account
    • Pair your device to Garmin Connect
    • Click on the icon of your device at the top of the Garmin Connect App and select ‘Garmin Pay’
    • Select ‘Create your Wallet’
    • Create a four-digit passcode to secure the wallet on your device
    • Select ‘Visa’ to add your Investec Visa card to the wallet
    • Enter your card details
    • Accept Investec’s terms and conditions• Select the verification method as the global Client Support Centre. Contact the global Client Support Centre to confirm you have permission to add this card.

    Please note: We will not send you a one-time PIN to verify that you have added a card
     

  • How to make a payment

    • Press and hold button on the device to open the menu page and go to the wallet icon
    • Enter your four-digit passcode
    • Your card will appear on screen (to switch cards swipe down or press the down button)
    • You will be prompted to hold your device near the payment (POS) terminal card reader
    • The watch will vibrate and display a green checkmark when the payment is successful
    • While you are wearing the watch, you can make payments for the rest of the day without entering your passcode again
    • If you disable heart rate monitoring by removing the watch or if 24 hours pass since entering your passcode, you will have to re-enter your passcode before making a payment.

Google Pay

Google Pay lets you make secure contactless payments in-store or pay online using your Android phone or tablet.
Add your Investec Visa card to Google Wallet.

For more information, visit Google Pay 

  • How to add your Investec Visa card

    On the Investec App

    • Log into the Investec App
    • Click on ‘Manage’
    • Click on ‘Cards’
    • Select the card to it add it to GPay.

    On your Android smartphone

    • Download the app and set up GPay on your Google Account
    • Select ‘Insights’, ‘Show all accounts’ and tap on ‘Add card’
    • Enter your Investec Visa card details and follow the instructions
    • Select ‘Client Support Centre’ in the app to call and verify your permission to add this card

    Please note: We will not send you a one-time PIN to verify that you have added a card.
     

  • How to make a payment

    Android smartphone

    • Unlock your phone, go to GPay and tap on your Investec Visa card
    • Hold your device close to the payment terminal for a few seconds. Wait until the payment is done (a blue checkmark will appear on screen)
    • If required, enter your PIN.

     

Samsung Pay

Samsung Pay lets you make secure, contactless payments using your compatible Samsung phone or Samsung watch. Add your Investec Visa card to Samsung Wallet to pay in-store by tapping your device at a contactless terminal.

Find more information, visit Samsung
 

  • How to add your Investec Visa card

    On the Investec App

    You can add your Investec Visa 

    • Log into the Investec App
    • Click on ‘Manage’
    • Click on ‘Cards’
    • Select the card to ‘Add to Samsung Wallet’.

    On the phone

    • Open Samsung Pay app on your phone
    • Tap ‘Add card’ or the ‘+’ option to add a new payment card
    • Add your card details
    • Review and accept the terms and conditions
    • Select ‘Client Support Centre’ to call and verify your permission to add this card.

    Please note: We will not send you a one-time PIN to verify that you have added a card.

    Setting up Samsung Pay on your watch

    On the Samsung app

    • Pair your Samsung Watch with your mobile device
    • Open the Samsung app on your phone and go to ‘Settings’ and select ‘Samsung Pay’
    • Select ‘Add’ to add your card and follow the prompts to set up Samsung Pay
    • Payment cards can be added to Samsung Pay by either scanning your physical card, tapping your contactless card on the back of your smartphone or entering the card information
    • Select ‘Next’ and read and accept the Investec terms and conditions
    • Select ‘Client Support Centre’ to call and verify your permission to add this card.

    Please note: We will not send you a one-time PIN to verify that you have added a card.

    You can also select:

    • The Samsung Pay icon on your Samsung Watch in the application list
    • ‘Add Card’ icon and follow the process

     

    How to make a payment

    • Use Samsung Pay by holding down the button on the top right of the watch for a few seconds
    • If you have not yet authenticated yourself, type in your Samsung Pay PIN on the watch
    • Swipe and select the card you want to pay with (you can also rotate the bezel)
    • Tap the ‘Pay’ button at the bottom of the screen
    • Place your Samsung watch near the payment terminal to complete the transaction.
     

  • How to make a payment

    Samsung phone

    • Use Samsung Pay by swiping up from the bottom of the device on the home screen or opening the app
    • Swipe and select your Investec Visa card
    • Authenticate using your fingerprint or your four-digit Samsung Pay PIN
    • Place your phone near the payment (POS) terminal to complete the transaction.

    Samsung watch

    • Use Samsung Pay by holding down the button on the top right of the watch for a few seconds
    • If you have not yet authenticated yourself, type in your Samsung Pay PIN on the watch
    • Swipe and select the card you want to pay with (you can also rotate the bezel)
    • Tap the ‘Pay’ button at the bottom of the screen
    • Place your Samsung watch near the payment terminal to complete the transaction.
     

SwatchPAY

SwatchPAY lets you make secure, contactless payments using a compatible SwatchPAY watch. Add your Investec Visa card in the SwatchPAY app, then pay in-store by holding your watch to a contactless terminal.

For more information visit Swatch Pay | Swatch® Online Store
 

  • How to add your Investec Visa card

    • Download the SwatchPAY App from the App Store (Android or IOS) and create your account.
    • Tap the ‘+’ to add card to your SwatchPAY.
    • Follow the prompts to activate with smartphone by placing your watch front-side up behind your smartphone until a connection is found
    • Select your model of SwatchPAY watch
    • Add your Investec Visa card by either scanning your card or manually entering your card details
    • Read and accept the terms and conditions.• Select ‘Client Support Centre’ in the app to call and verify your permission to add this card.

    Please note: We will not send you a one-time PIN to verify that you have added a card.
     

  • How to make a payment

    • Hold your wrist wearing the watch over the card terminal’s reader (the same spot where you would tap your plastic card).
    • In South Africa, for transactions over R500, you will be prompted to enter your card PIN, just as you would with your plastic card. This amount may vary in other countries.

VezoPay

VezoPay lets you make secure, contactless payments using a VezoPay ring. Add your Investec Visa card in the VezoPay app, then pay in-store by holding your ring near a contactless terminal.

For more information visit Vezopay - Premium Payment Rings - Vezopay

  • How to add your Investec Visa card

    ⦁ Download the VezoPay App from the App Store (iOS or Android)
    ⦁ Register your account in the app
    ⦁ You will be prompted to set up your emergency PIN
    ⦁ Tap the ‘+’ icon to add a card to your VezoPay ring
    ⦁ Follow the instructions in the box, as outlined
    ⦁ Proceed to link your Investec Visa card
    ⦁ Read and accept the terms and conditions
    ⦁ Hold your phone over the ring in the box. This transfers the digital version of
    your card (token) from your phone to the ring.
    ⦁ Select ‘Client Support Centre’ in the app to call and verify your permission to add this card.

    Please note: We will not send you a one-time PIN to verify that you have added a card.
     

  • How to add your Investec Visa card

    • Hold your hand, with the VezoPay ring on your finger, over the card terminal’s reader
    (the same spot where you would tap your plastic card)
    • If the card terminal doesn’t pick up the signal, try removing the ring from your finger and
    holding it directly over the card terminal
    • In South Africa, for transactions over R500, you will be prompted to enter your card
    PIN, just as you would with your plastic card. This amount may vary in other countries.

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