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Mobile payments

Paying with a smartphone, smartwatch or wearable offers speed, convenience and it seamlessly integrates with your daily activities.

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Image of a zebra

Mobile payments are safe, but it's important to keep your payment apps secure. You can do this by setting a pin for your devices and help prevent fraud.

If you want to securely add your Investec card to your Apple, Samsung or GPay (formerly Google Pay) follow these steps:

  • Log into the Investec App
  • Go to Cards and the Manage
  • Tap Add to Wallet
  • Or you can contact the Client Support Centre call to verify your card and enable payments
  • We will never send you a one-time pin (OTP) to verify when you want to add a card.

NOTE: Garmin Pay – please add your Investec card from the Garmin app, detailed device instructions below.

 

Make payments on the go

When you make a payment, your usual security measures will be activated. You might need to enter your Investec card pin, especially for larger amounts.
 

What happens if your device is stolen or lost?

If your device is stolen or lost, you must stop access to the device. You can continue to use your card.

If your card is stolen, you need to stop your card but can continue to transact on your device.
 

CONTACT US

Global 24/7 Client Support Centre +27 011 286 9663 or Investec Fraud line +27 011 286 9070

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Android

Google Pay

  • Add your card to this digital wallet securely on the Investec App

    • Log into the Investec App
    • Click on Manage
    • Click on Cards
    • Select the card to Add to GPay/ Google Wallet.

    On your Android smartphone:

    • Download and set up GPay on your Google Account
    • Select Insights, Show all accounts and tap on Add card
    • Enter your Investec card details and follow the instructions
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • Setting up on your Android smartphone

    • Download and set up GPay on your Google Account
    • Select Insights, Show all accounts and tap on Add card
    • Enter your Investec card details and follow the instructions
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • How to make a contactless payment

    • Unlock your phone, go to GPay and tap on your Investec Visa card.
    • Hold your device close to the payment terminal for a few seconds. Wait until the payment is done (a blue checkmark will appear on screen).
    • If required, enter your pin.

Samsung

  • Add your card to this digital wallet securely on the Investec App

    • Log into The Investec App
    • Click on Manage
    • Click on Cards
    • Select the card to Add to Samsung Wallet.

  • Setting up Samsung Pay on your phone

    • Download Samsung Pay from the Google Play Store
    • Open your Samsung Pay app and follow the prompts (we recommend you secure the app with a pin)
    • Go to the Home tab and select Payment Cards
    • Select Add Card
    • Payment cards can be added to Samsung Pay by scanning your physical card tapping your contactless card on the back of your smartphone or entering the card information
    • Select Next and accept the Investec terms and conditions
    • Select Client Support Centre to call us and verify that you have permission to add this card
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • Making a payment with your phone

    • Use Samsung Pay by swiping up from the bottom of the device on the home screen or opening the app
    • Swipe and select the card you want to pay with
    • Authenticate using your fingerprint or your four-digit Samsung Pay pin
    • Place your phone near the payment (POS) terminal to complete the transaction.

  • Setting up Samsung Pay on your watch

    • Pair your Samsung Watch with your mobile device
    • Open the Samsung wearable app on your phone and go to Settings and select Samsung Pay
    • Follow the onscreen prompts to set up Samsung Pay.
    • Select Add to add your card
    • Payment cards can be added to Samsung Pay by either scanning your physical card, tapping your contactless card on the back of your smartphone or entering the card information
    • Select Next and read and accept the Investec terms and conditions
    • Select Client Support Centre to call us and verify that you have permission to add this card
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

     

    You can also 

    • Select the Samsung Pay icon on your Samsung Watch in the application list.
    • Select Add Card icon and follow the process as above

  • Making a payment with your Samsung watch

    • Use Samsung Pay by holding down the button on the top right of the watch for a few seconds
    • If you have not yet authenticated yourself, type in your Samsung Pay pin on the watch
    • Swipe and select the card you want to pay with (you can also rotate the bezel)
    • Tap the Pay button at the bottom of the screen
    • Place your Samsung watch near the payment (POS) terminal to complete the transaction.
       

    Find more information at Samsung

     

Garmin

  • How to set up Garmin Pay onto your device:

    • Download the Garmin Connect app on your smartphone
    • Set up your account or sign into an existing account
    • Pair your device to Garmin Connect 
    • Click on the icon of your device at the top of the Garmin Connect App and select Garmin Pay
    • Select Create your Wallet
    • Create a four-digit passcode to secure the wallet on your device 
    • Select Visa to add your Investec card to the wallet 
    • Enter your card details
    • Accept Investec’s terms and conditions
    • Select verification method (Client Support Centre)
    • Call the Client Support Centre  to verify that you have permission to add this card
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • How to make a payment

    • Press and hold button on device to open the controls menu page and go to the wallet icon
    • Enter your four-digit passcode
    • Your card will appear on screen (to switch cards swipe down or press the down button)
    • You will be prompted to hold your device near the payment (POS) terminal card reader 
    • The watch will vibrate and display a green checkmark when the payment has been successful 
    • While you are wearing the watch, you can make payments for the rest of the day without entering your passcode again

    ·       If you disable heart rate monitoring by removing the watch or if 24 hours pass since entering your passcode, please re-enter your passcode before making a payment.

IOS

Apple pay

If you want to use Apple Pay with more than one device, you need to add your Investec Visa card to each device.

Get started by adding your Investec Visa card to your iPhone, iPad, Apple Watch or Mac.

See Apple Pay

  • Add your card to this digital wallet securely on the Investec App

    • Log into the Investec App
    • Click on Manage
    • Click on Cards
    • Select the card to Add to Apple Wallet.

  • Add your card to your iPhone

    • Open the wallet app
    • Tap the + sign in the upper right corner
    • Enter your card’s security code to add the credit/debit card affiliated with your iTunes account or select ‘Add a different card’ and use your iPhone camera to scan the card information
    • Call the Client Support Centre to verify that you have permission to add this card
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • Add your card to your Apple watch

    • Open the Apple watch app on your iPhone
    • Tap Wallet & Apple Pay
    • Select Add credit or debit card
    • Enter your card’s security code to add the credit/debit card affiliated with your iTunes account or select Add a different card and use your iPhone camera to scan the card information
    • Call the Client Support Centre to verify that you have permission to add this card
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • Add your card to your iPad

    • Go to Settings
    • Tap Wallet & Apple Pay
    • Select Add Credit or Debit Card
    • Enter your card’s security code to add the credit/debit card affiliated with your iTunes account or select Add a different card and use your iPhone camera to scan the card information
    • Call the Client Support Centre to verify that you have permission to add this card
    • We will not send you a one-time pin (OTP) to verify that you have added a card.

  • Add your card to your MacBook Pro with Touch ID

    • Go to System Preferences
    •  Select Wallet Apple Pay and select Add Card.
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Investec. One Place™

Investec. One Place™ is a continuation of Investec’s strong client-centred service culture. Through the collaboration of Private Banking and Wealth & Investment we offer you integrated access to banking and investment services both locally and internationally, all in One Place.

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Investec Private Banking, a division of Investec Bank Limited registration number 1969/004763/06. A registered credit provider registration number NCRCP9.