LifeStarter by Investec Life

Frequently asked questions

Image of a zebra
Image of a zebra
  • 1. What is the LifeStarter package?

    The LifeStarter package gives you access to R25,000 in complimentary life insurance with Investec Life, which includes a death benefit, as well as living benefits.

  • 2. What is a death benefit?

    A death benefit is a policy that pays in out in the event of a death.

  • 3. What is a living benefit?

    A living benefit is a policy that helps you recover from a serious illness, like cancer, or help you make the necessary lifestyle adjustments if you get disabled.

  • 4. How do I qualify for the LifeStarter package?

    The LifeStarter package is only available to Private Banking clients under the age of 30 years old.

  • 5. Do I have to pay any premiums to access the LifeStarter package?

    No, you will not pay a monthly premium on this policy. Your premiums are fully subsidised by Investec Life.

  • 6. What am I covered for with the LifeStarter package?

    This benefit will cover you in the event of death, illness, or disability with a total cover amount of R25,000.

  • 7. What is my total cover amount?

    R25,000

  • 8. Can I increase this cover amount on the same policy?

    No, in order to take up additional cover, you will need to apply for a new policy with Investec Life and go through the full underwriting process.

  • 9. Can I claim for an illness, disability, and death under this policy?

    No, this is an accelerated benefit, so you may claim for one of the three events.

  • 10. How do I sign up for the LifeStarter package

    You can sign up for our LifeStarter package on Investec Online, or the App.

  • 11. Can I sign up for multiple LifeStarter polices?

    No, this complimentary cover is limited to one policy per client.

  • 12. I already have a policy with Investec Life, do I still qualify?

    Our LifeStarter package is available to all new and existing Investec Life clients who are under the age of 30 and have a Private Banking Account. This will serve as a top-up to any existing policies you may have with us.

  • 13. How long do I get complimentary cover for?

    Your policy will end in the earlier event of:

    • A valid claim payout.
    • The month that you turn 30 years old.
    • You no longer having a Private Banking Account.
  • 14. Does the death benefit include cover for my immediate family members?

    No, the LifeStarter package will only cover the primary bank account holder as the Life Assured. If you wish include cover for any dependents, you will need to take out a new policy with Investec Life.

  • 15. Can I nominate a beneficiary?

    Should you pass away, your death benefit will pay out to your estate. If you wish to change this beneficiary, please email us at LifeQueries@investec.co.za.

  • 16. I already have life cover with another insurer, do I still qualify?

    Yes, our LifeStarter package is exclusively available to Private Banking clients under the age of 30, regardless of whether you have existing policies with us, or any other insurer.

  • 17. How soon can I make a claim?

    Your complimentary cover is subject to a six-month waiting period on non-accidental death claims and all severe illness and disability claims. There is no waiting period on accidental death claims.

  • 18. How do I make a claim?

    If you need to submit a claim, please call us on +27 11 291 3934 or 0860 443 443 or email us at Lifeclaims@investec.co.za. A dedicated claims assessor will be assigned to you and will guide and support you through the process from start to finish.

  • 19. Do I need to go through underwriting?

    No, you do not need to go through medical underwriting to qualify of the LifeStarter package.

  • 20. Do I earn rewards points on my LifeStarter package through Investec Rewards?

    No, you can only earn Rewards points on policies that you pay a monthly premium towards.

  • 21. Can I cancel my LifeStarter package cover?

    Yes, you can cancel at any time. However, your cover will automatically cease in the month you turn 30 years old.

  • 22. What happens to my cover if I close my Investec Private Banking Account?

    Your LifeStarter package cover will come to an end.

  • 23. Why should I consider taking out life insurance in my 20’s?

    • You’ll typically pay lower premiums: the older you are, the more likely you are to have pre-existing conditions that may result in higher premiums.
    • You will have fewer exclusions: This means that you can access more comprehensive benefits, without worrying about any exclusions on your policy.
  • 24. How do I increase my cover amount to ensure I am appropriately protected?

    You can apply for any of Investec Life’s products through Investec Online or on the App. Investec Life offers a full range of life insurance products, which include comprehensive living benefits such as income, illness, and disability cover to ensure that you can continue living an Out of the Ordinary life.

  • 25. I turn 30 next month, what now?

    Learn more about our full suite of products here. You can apply for any of our products through Investec Online or the App. Alternatively, you can contact our team of Adviser Consultants on AdvisorySupport@investec.co.za to discuss your life insurance needs.