Fraud protection

Protecting your data, identity and money

Most of us think the world of fraud will never touch us. Until it does.

In our increasingly digital age, cybercrime is on the rise. But not all fraud relies on sophisticated technology. Sometimes a common, simple deception can separate you from your money. 
 
When you know fraud, you are empowered to prevent it. Be vigilant, be proactive, be secure.
 

How do I report fraud, card loss or theft, or suspicious activity on my account?

UK clients

Inside the UK: 0330 123 5985
Outside the UK: +44 (0)20 7597 2836
 
Are you a private client needing support?
Please see this emergency help page

SA clients

Inside South Africa: 0860 110 161
Outside South Africa: +27 11 286 9663

Channel Islands clients

Inside Channel Islands: 01481 706 441
Outside Channel Islands: +44 1481 706 441

What to do if you think you are a victim of fraud

  1. Report your concerns to Investec

    Use the numbers above to report a lost or stolen card or if you have noticed suspicious activity on your account.

  2. Talk to the authorities

    We also urge you to report this to the authorities online at the following websites:

    If you are in the UK: www.actionfraud.police.uk

    In South Africa: www.safps.org.za (for application fraud or identity theft)

 

 

Warning: stay alert to current threats

Whatsapp fraud

As with SMS or phone calls, it is possible for other users to contact you on WhatsApp. Unfortunately, some of these people could be fraudsters who may send spam, fake news, and phishing messages to deceive and manipulate you.
 
During the Covid-19 pandemic and lockdown, we have noticed a sharp rise in WhatsApp scams with fake profiles targeting our clients.
 
The messages appear to be from Investec and offer investment opportunities or make appeals for philanthropic contributions. We have attached some screenshots from these fake profiles. 
 
We’ll never ask you for personal or banking details over WhatsApp. 
 
If you receive a suspicious WhatsApp or SMS, please contact your Private Banker or the 24/7 global Client Support Centre on 0860 110 161 or +27 11 286 9663 immediately.

Coronavirus scams

Criminals are using the publicity around COVID-19 (coronavirus) to commit fraud. In the past weeks, a large number of individuals have received fraudulent texts to their mobile, claiming they have been fined for leaving the house multiple times. Victims are then asked to click a link to provide personal and financial details. This is a scam. Avoid clicking on any links contained in texts or emails you were not expecting- fraudsters may be phishing for personal details, and your device can also be infected with malware. Please refer to our Focus UK article for more information.

Fraudsters are also taking advantage of the volatile situation in the financial sector and marketing fake investment opportunities, particularly in cryptocurrency. Be extra vigilant when making investment decisions: some more advice can be found here.

If you think you have fallen victim to a scam, contact us on 0860 110 161 (SA) / 0330 123 1966 (UK) immediately, as well as Action Fraud.

Brand impersonation of Investec and others

Is someone claiming to be from Investec? Fraudsters may contact you by telephone, email, SMS or text, letter or direct you to a website. These communications may look legitimate, with similar-sounding names to a bank or financial institution. 
 
By adding official-looking logos, banking registration details and company numbers, these well-crafted deceptions give the impression that everything is right. If you’re not sure, call the head office switchboard, and never use numbers supplied by the person you’re suspicious of.
 
If you’ve already transferred money or information to a fraudster, contact your bank immediately. The bank may not recover all of it, but if you move quickly, it will recover what it can.
 
We maintain a list of companies and people who claim to be from Investec. With your feedback, we can keep everyone informed. You can review our latest fraud alerts here.
 
If you think you have been targeted, click here to find more information on investment scams

Investec will never request personal details or other sensitive information via email or ask you for your PIN. We will never request you to click on a link to access your account.

See the many types of fraud and scams you could be a victim to

 

 

How to protect yourself against fraud

Stay alert

From email hacking and ‘phishing’ to fake unsubscribe buttons, find out the ways fraudsters are trying to trick you.

Protect your identity

Your personal details are valuable. Don’t respond to unexpected requests for validation of your security or personal details.
 

Protect your devices

There’s no such thing as free wifi. Make sure no-one can access or install malware in your computer and mobile devices.

Recognise malicious apps

Malware is a term for various forms of malicious software. It’s transmitted via email attachments and infected websites.

Use Investec Online

Our online banking service is hosted on a secure 128-bit encrypted server. This means that any information you send us is encoded for your protection.

 

 

What we do to protect you

Predict, detect, prevent and respond

Looking after your security is a fundamental part of our business. We know that you want to receive an exceptional client experience, and staying safe is primordial.
 
As an Investec client, you benefit from the combination of our expertise in the security, risk, and fraud prevention disciplines.
 
The threat landscape evolves every day, and we work hard to adapt our security architecture, so as to manage associated risks.

Our security programme is broken up into three main components:

Fraud prevention

Cybersecurity

Information security

Fraud prevention

Fraud prevention

The Investec Fraud team works to protect our business and clients from becoming victims of fraud.

 

Investec has various layers of control, including prevention and deterrence, detection and mitigation, repair and recovery, investigation, and learning.

 

To do this, the team uses industry-leading real-time fraud detection systems to pick up potentially fraudulent payments.

 

The team is made of experienced professionals, who are part of various fraud-prevention forums and groups, and regularly attend events and conferences to stay a step ahead.

 

They also make sure that you, our client, is made aware of fraud threats with education campaigns and alerts, and help train Investec colleagues to also protect you, themselves and our business from fraudsters.

Cybersecurity

Cybersecurity

Our Cybersecurity team actively seeks potential vulnerabilities within the Investec application and infrastructure architecture.

These experts use constant research to stay at the leading edge of changes in potential threats to the landscape of our technology and processes.

Using this knowledge, the team plays an important role in product development, making sure that all applications are secure by design. 

They also raise new threats they identify with the Information Security teams, to put preventative measures in place, and minimise potential cyber incidents.

Information security

Information security

Investec’s Information Security team is responsible for the systematic implementation and monitoring of technology. 

 

The team maintains a close relationship with the Fraud and Cybersecurity teams. They also meet security researchers and providers to ensure a best-practice approach to mitigating risk. 

 

By closely monitoring the security landscape, the team makes sure that we know about any threats, that we’re ready in case of incidents, and that we can quickly address any vulnerabilities.

 

Data transparency information

Learn about Investec's fraud prevention philosophy, how we collaborate with the wider industry, and our education and awareness initiatives. This is in line with the FCA/UK Finance requirements.