The National Credit Regulator has approved the language policy proposed by Investec Private Bank (a division of Investec Bank Limited) ("Investec") in terms of section 63 of the National Credit Act ("NCA").
1. Language Policy statement
Investec is committed to the spirit of the NCA and the NCA’s objectives as set out in section 3 of the Act. In particular, Investec recognises the rights of consumers in terms of section 63 of the Act and strives to provide for the maximum enjoyment of that right.
2. Investec’s approved language proposal
To the extent that the NCA applies to a client, Investec will provide any document which is required to be delivered in terms of the NCA (“credit document”) in 2 official languages, being English and Afrikaans.
Investec however recognises the need to ensure that its clients are in a position to obtain documents in more than two languages. Investec will therefore:
make individuals available to answer and explain clients’ questions
on its credit documents in Xhosa, Zulu, Sotho and Tswana and to explain
the clients’ respective rights and obligations under the credit
documents in these languages; and
translate any credit document into Xhosa, Zulu, Sotho and Tswana, on request by a client,
Should you have any queries relating to Investec’s language policy please contact your Private Banker.