Getting started with Investec Online

For individuals with a bank or investment account

Image of a zebra
Image of a zebra
Our award-winning digital platform allows you to manage your money wherever you are and whenever works for you. 
 

If you have an Online Savings Account with Investec, please visit our Online Savings FAQs webpage for information about accessing it online. 

 

How to activate Investec Online

Before you can log in, you need to activate your account over the phone.

Call us on one of the numbers below, with your Investec ID to hand.

From the UK: 0330 123 1966
From outside the UK: +44(0)207 597 4044

These numbers are open 8:00 am – 8:00 pm UK time.

Once we’ve activated your Investec Online account, we’ll text you a one-time password (OTP). You can’t log in without it.

If you don’t have your Investec ID

We post an Investec ID to all new customers. For security reasons, you can’t activate Investec Online without one. If you’ve lost your ID or can’t remember it, call us and we’ll be able to help.

If yours is a new account, your ID may still be on its way. In which case, you’ll be able to activate Investec Online as soon as it arrives. If you’ve been waiting for your ID for more than a week, please call us on the number above. 

 

How to log in for the first time

  1. Visit www.investec.co.uk (which you're currently on), and select the login lock icon 🔒 in the top right of the page.
  2. Type in your Investec ID and the one-time password we texted you.
  3. Once you’ve logged in, we’ll prompt you to change your password and to set up your telephone banking security details.
  4. Your password needs to be 8 characters or more, and contain numbers and letters.
  5. Next time you log in, use the new password. 

Every time you log in from then on, we’ll text you a one-time password for extra security. So make sure you have your phone to hand.

If you also download the Investec app, use the same Investec ID and the password you created to log in.

If you already have an Investec Online account, you don’t need to follow the steps above. Instead, just log in using your existing Investec ID and password and follow the instructions on screen to link your accounts. Full instructions can be found here. You’ll be able to see all your Investec accounts in one place when you log in.

FAQs

Here we've answered some common questions we get about Investec Online.

If you have a question that we don't cover, please contact our team, but we'd also appreciate you telling us via our feedback form so we can improve. 

  • Do I need to use a keypad or passphrase to log in?

    We no longer use the keypad or passphrase for login security. All you need to log in once you’ve registered is your Investec ID, password and mobile phone. 

  • What makes a good password?

    Your password should be hard to guess and easy to remember. To make sure you use a strong password, it’ll need more than eight characters and a combination of letters and numbers.

  • What is two-factor authentication?

    Two-factor authentication, or ‘2FA’ is an extra layer of security designed to make it harder for hackers to get into your account without making it inconvenient for you. It normally requires a second device, like a mobile phone. The one-time password we text you is a type of 2FA.

  • How do I reset my Investec Online password?

    Assuming you have previously registered for Investec Online, you can reset your password by following the below steps:

    1. Navigate to the Investec Online login page: The link can be found at the top right of any page on www.investec.co.uk, marked with the login lock icon 🔒 from the top right corner. 
    2. Start the password reset process: On the Investec Online login page, select the "Forgot your password?" link under the login button.
    3. Enter your Investec ID: Enter your Investec ID in the relevant field and select the "Next" button. If you don't know or have forgotten your Investec ID, select the "Forgot your Investec ID?" link to find the relevant phone number to reach your local Investec Online support team.  

    If you encounter any difficulties resetting your password, please contact our team. 

  • What do I do if I'm having problems logging into Investec Online?

    Access to Investec Online and the Investec app could be hindered for a range of reasons, including poor internet signal/strength. If you're having issues with remembering your password or Investec ID, you can find instructions in the "How to reset your Investec Online password" section of this page. If your access issue relates to something else, please contact our team. 

  • Does Investec have an app?

    We do, allowing Investec private banking and wealth management clients to access and manage their accounts 24/7 on their smartphone, wherever they are in the world. 

    Learn more about the Investec app. 

Need help using Investec Online?

Discover more

Secure logins

Investec Online login - for private banking and wealth management clients

Online Savings Account login - for customers with an Online Savings Account

Investec Online help

Help with logging in to Investec Online

Investec Online FAQs

Using our app

About the Investec app

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