How do I download and link the Investec App?

Download the Investec App from the Apple store or the Google play store. Visit our App webpage for instructions on how to download the app. To link the app to your account, just log in using your Investec Online username and password.

What is a biometric login?

Biometrics is a type of security that uses a physical feature, like a fingerprint, to verify your identity. Most modern phones have some sort of biometric capability. For example, touch ID and face ID on a mobile phone are types of biometrics. Biometrics are more secure than using a username and password.

What is in-app authentication?

In-app authentication is a 2-factor authentication method we use to add a layer of security to the login process. It allows you to log into Investec Online using a valid Wi-Fi or network connection, from anywhere in the world, without having to activate international roaming. It reduces your risk of SIM-swap fraud on your Investec Account and it helps you to shop securely online.

What do I do if my device is hacked or stolen?

If your device is hacked, or a thief has accessed it, you need to delink that device from your Investec online profile as soon as possible. There are two ways to do this: Use another linked device Log into your Investec Online profile from another linked device, go to 'settings' and select 'devices', then delink your hacked device. Do it over the phone Call us as soon as possible and we can delink your account for you. From the UK: 0330 123 5985 From outside the UK : +44 (0)20 7597 2836 These numbers are open 8:00 am – 8:00 pm UK time.

What digital or cybersecurity measures are in place to protect my device and my money?

We are always adapting our approach to cyber security. Like most organisations that look after people’s money, we can’t share all of the ways we protect our customers, as this would potentially help fraudsters. Below are a few of the ways we keep your account and information safe. Smartphone device registration Biometrics (Touch ID and facial recognition) In-App authentication Account suspension following three incorrect password attempts Software that monitors for any malware in the banking session. If we come across malware in the session, we will call you and advise. Investec monitors for ATO (account takeover). If we suspect that it is not you that is logging in we will call you to confirm.

Investec UK App

Download the Investec App

Download the Investec UK app from the Apple App Store or the Google Play Store. Login with your Investec ID and password. Follow the device registration steps and you're done.

Note: If you have accounts in South Africa or Mauritius, please continue using the Investec global app.

You’re in control with the Investec UK App

We’re always making the app better, with advanced security as you’d expect. Here are some of the ways it helps put you in control of your money.

Everything in one place

Tap “Account details” to see everything on one screen, from an account number and interest rate to a statement date. You can also share your payment details with a tap, then view and download your valuation reports.

Pay and transfer quickly

With the UK app, you can pay someone new, set up a standing
order, pay an existing recipient, transfer and send money abroad quickly.

Get instant valuations and estimates at a glance

See and download your banking statements, wealth valuations, interest certificates and statements of fees. See value, risk, estimated income and a clear breakdown of your portfolio by asset class. Whether you want a snapshot or a deep dive, all the info is here.

Your feedback decides what we focus on

As we continue to improve the app and add features, we want your guidance. Use the feedback option to tell us what works for you, what doesn’t, and what you'd like us to add.

Investec App FAQs

Here we've answered some common questions we get about the Investec App.

If you have a question that we don't cover, please contact our team.

How do I download and link the Investec App?

Download the Investec App from the Apple store or the Google play store. Visit our App webpage for instructions on how to download the app.

To link the app to your account, just log in using your Investec Online username and password.
What is a biometric login?

Biometrics is a type of security that uses a physical feature, like a fingerprint, to verify your identity. Most modern phones have some sort of biometric capability.

For example, touch ID and face ID on a mobile phone are types of biometrics. Biometrics are more secure than using a username and password.
What is in-app authentication?

In-app authentication is a 2-factor authentication method we use to add a layer of security to the login process. It allows you to log into Investec Online using a valid Wi-Fi or network connection, from anywhere in the world, without having to activate international roaming. It reduces your risk of SIM-swap fraud on your Investec Account and it helps you to shop securely online.
What do I do if my device is hacked or stolen?

If your device is hacked, or a thief has accessed it, you need to delink that device from your Investec online profile as soon as possible.

There are two ways to do this:

Use another linked device

Log into your Investec Online profile from another linked device, go to 'settings' and select 'devices', then delink your hacked device.

Do it over the phone

Call us as soon as possible and we can delink your account for you.

From the UK: 0330 123 5985
From outside the UK: +44 (0)20 7597 2836

These numbers are open 8:00 am – 8:00 pm UK time.
What digital or cybersecurity measures are in place to protect my device and my money?
We are always adapting our approach to cyber security. Like most organisations that look after people’s money, we can’t share all of the ways we protect our customers, as this would potentially help fraudsters.

Below are a few of the ways we keep your account and information safe.
- Smartphone device registration
- Biometrics (Touch ID and facial recognition)
- In-App authentication
- Account suspension following three incorrect password attempts
- Software that monitors for any malware in the banking session. If we come across malware in the session, we will call you and advise.
- Investec monitors for ATO (account takeover). If we suspect that it is not you that is logging in we will call you to confirm.

Need more help?

If you need any help setting up the app on your phone, you can contact our team on +44 (0)20 7597 4000 or have them contact you via our Contact Us page.

You can also find answers to a number of questions about our app here.

Telephone calls made to Investec Bank plc may be recorded. These recordings may be used for verifying the accuracy of information provided by our callers and Investec staff or to assist Investec Bank plc to comply with regulatory requirements.

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