Manage my account
How can we help you?
Help with salary payments, making your first deposit and getting your PIN.
Paying in and out
Help with direct debits, standing orders and cheques.
Help with tax on interest, tax certificates and record keeping.
Help with finding your account number(s), including your IBAN.
Staying in touch
Help with notifications, text message settings and contact details.
Help with opening, adding and removing people, plus general information.
Help with how you can access statements and how long we keep them for.
Activating a card
Instructions on how to activate a new card from Investec.
Cheque books and paying-in books
How to order or reorder a cheque book and/or paying-in book for your account.
Lost or stolen cards
Details of how to contact us about a lost or stolen card and getting a replacement.
Emergency cash while abroad
Find out how we might be able to get you emergency cash if you lose your cards while overseas.
I've been hacked
What to do in the event you think or know you have been hacked.
Concerns with paying your overdraft
How we can help if you are concerned about the cost of your overdraft.
Safely shopping online
Protection against unauthorised card use when shopping online, with Visa Secure.
Using account benefits
Details about the benefits included with our different bank accounts.
Using the Account Switching Service
How to use the Current Account Switch Service to switch from one bank to another.
Terms and conditions
Our relationship agreement acts as the terms and conditions for our private banking transactional banking accounts and savings accounts.
Key lending rates
Access our Standard Variable and Base Rates.
Voyage account information
Interest rates, fees and FAQs.
Managing accessibility, illness and unexpected change
Find the right support within Investec if you are dealing with health, financial or other circumstantial concerns or challenges.
Payment cut-off times
Learn about how long different payment types take to process.
Making a complaint
We are committed to ensuring our products, service and our people deliver on our promise to be Out of the Ordinary, and aim to resolve complaints quickly and fairly.