Manage my account

Help with direct debits, standing orders and cheques.

Help with finding your account number(s), including your IBAN. 

Help with salary payments, making your first deposit and getting your PIN. 

Details about the benefits are included with our different bank accounts. 

What to do in the event you think or know you have been hacked.

Instructions on how to activate a new card from Investec. 

Details of how to contact us about a lost or stolen card and getting a replacement. 

Find out how we might be able to get you emergency cash if you lose your cards while overseas. 

Help with tax on interest, tax certificates and record keeping.

Help with how you can access statements and how long we keep them for. 

How to order or reorder a paying-in book for your account. 

Help with notifications, text message settings and contact details.

How we can help if you are concerned about the cost of your overdraft. 

Protection against unauthorised card use when shopping online, with Visa Secure. 

Help with opening, adding and removing people, plus general information.

How to use the Current Account Switch Service to switch from one bank to another.

Our relationship agreement acts as the terms and conditions for our private banking transactional banking accounts and savings accounts. 

Access our Standard Variable and Base Rates. 

Interest rates, fees and FAQs.

Find the right support within Investec if you are dealing with health, financial or other circumstantial concerns or challenges. 

Learn about how long different payment types take to process. 

We are committed to ensuring our products, service and our people deliver on our promise to be Out of the Ordinary, and aim to resolve complaints quickly and fairly.