Lost, stolen or damaged cards
For Private Banking clients
This page is for Investec private banking customers who need help with their cards.
Lost or stolen card
If your card is lost or stolen, call us immediately so we can block it and send out your replacement.
The numbers below are open 24/7.
Calling from the UK:
0330 123 1966
Calling from outside the UK:
+44 (0)20 7597 4044
If you’re abroad, we can also provide a temporary replacement card and emergency cash. We can wire your cash to a number of locations, normally on the same day.
Your temporary replacement card will arrive within 1-3 working days. We’ll either send a courier to deliver it, or you can collect it from your nearest Visa emergency location. There are thousands around the world.
Damaged card
If your card isn’t working, call us and we’ll send out a replacement. It should arrive within 3 business days.
The numbers below are open 24/7.
Calling from the UK:
0330 123 1966
Calling from outside the UK:
+44 (0)20 7597 4044
Your PIN and card number will stay the same, and you won’t need to re-register for Visa Secure.
Discover more
Other help
Travel insurance (for Voyage Account holders)
Medical assistance abroad (for Voyage Account holders)