Visa Secure

Visa Secure is a service from Visa that provides an additional layer of protection when shopping online via a passcode we'll send you when you shop with participating merchant sites. 

You can find out more at Visa's webpage about Visa Secure. 

After you have entered your card details and confirmed payment at checkout, the Visa Secure screen may appear and ask you to enter a ‘One-Time Passcode’ (OTP). This is a six-digit numeric code that will be sent to your mobile number registered with us. Once your OTP has been authorised you can continue with your purchase.

All Investec card holders are automatically enrolled. It is important that Investec holds your latest mobile number to be registered to ensure you receive the OTP to complete the transaction, as we send the OTP only to the number we have on file. 

The registered mobile number is the mobile phone number that Investec has listed for you. You can check your registered mobile number through Investec Online. If you prefer to speak to someone about your details, please call the number on the back of your card.  

If you're in a hurry, you can call Investec and ask us to amend your registered mobile number and our records will be updated straight away so you can continue with your purchase. Please call the number on the back of your card.  

You can also update your registered mobile number through Investec Online, but this is not updated instantly.

You can tell the text is from Investec when you have received it just after confirming payment details with an online merchant that uses Visa Secure. The text will be sent to the registered mobile number we have listed for you.  

Here is a sample of the text that we send:

The Passcode for your online purchase of GBPxxxxxxxx.xx at [MerchantName] is xxxxxx. Please contact Investec if you didn’t request this.      

As good practice, when you receive the text, check that the purchase amount and merchant name are correct. We will never ask you for your code. If anyone calls you and claims to be from Investec and asks for your code, hang up and call the number on the back of your card.