I've been hacked or had my data stolen
For Private Banking clients
This page is for Investec banking clients who are worried about account security or have been hacked.
Hacked device
If your device is hacked, or a thief has accessed it, you need to delink that device from your Investec online profile as soon as possible.
There are two ways to do this:
Use another linked device
Log into your Investec Online profile from another linked device, go to 'settings' and select 'devices', then delink your hacked device.
Do it over the phone
Call us as soon as possible and we can delink your account for you.
From the UK: 0330 123 5985
From outside the UK: +44 (0)20 7597 2836
These numbers are open 24/7.
Hacked email account
If you think someone has got into your email account, change your password immediately and log out of your account on all devices.
If you see any suspicious emails relating to your Investec account, or any suspicious activity in your Investec account, call us immediately on one of the numbers below:
From the UK: 0330 123 5985
From outside the UK: +44 (0)20 7597 2836
These numbers are open 24/7.
Suspicious account activity
If see you any suspicious activity in your Investec account such as transactions you don’t recognise, call us immediately on one of the numbers below:
From the UK: 0330 123 5985
From outside the UK: +44 (0)20 7597 2836
These numbers are open 24/7.
My personal information has appeared in a data breach
If you are worried that a data breach may have put your Investec account at risk, call us immediately on one of the numbers below:
From the UK: 0330 123 5985
From outside the UK: +44 (0)20 7597 2836
These numbers are open 24/7.
To keep your account safe, we strongly recommend that you use unique passwords for all of your accounts, including any Investec accounts.
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