Travel insurance information
For Private Banking clients with a Voyage account
This page contains information about the travel insurance that comes with an Investec Voyage private banking account.
Need immediate help overseas?
If injury, illness loss, theft or damage happens you should immediately call AXA Assistance 24/7/365 on +44 (0)203 284 1238 to report a medical emergency, report curtailment, request repatriation, report any loss, theft or damage.
Complimentary travel insurance
With your Investec Voyage Account, you, your partner, and any children of yours under 19 years old (or under 21 if they’re in full-time education) receive AXA travel insurance— even if they are not travelling with you.
About the travel insurance policy
The AXA Investec Visa Platinum travel insurance is a package which includes several different types of cover, so it's important you read about them in the AXA Investec travel insurance Policy Document and the AXA Insurance Product Information Document. Please read these documents so you know what you are covered for and when a claim might be restricted, limited or refused. The policy's exclusions are summarised below.
The Investec policy number is 5533701.
If you have specific questions about cover, please call AXA Travel Insurance on +44 20 3284 1238 (9:00 - 17:00 Monday to Friday).
AXA policy cover
The AXA policy will provide cover for:
- Medical emergencies
- Missed, delayed or cancelled flights
- Golf and Ski equipment
- Purchase protection
- Up to 31 day rental car collision damage waiver cover while abroad
These are just a few of the things you will be covered for subject to policy terms & conditions. To find more detail on the cover, please take a look at the AXA policy document found here.
You must be a UK, Jersey, Guernsey or Isle of Man resident to benefit from the AXA travel insurance.
AXA will assess your cover every year, starting from when you opened your Voyage account.
You must be younger than 84 years old at the start of the annual cover period to benefit from:
Section 1 - Cancellation or Cutting Short your Trip
Section 2 - Medical Emergency and Repatriation Expenses
Section 13 – Rental Car Collision Damage Waiver
If you reach the age of 85 during the Insurance Period cover will continue until the end of that Insurance Period.
You won’t be covered under Section 1 - Cancellation or Cutting Short your Trip and Section 2 - Medical Emergency and Repatriation Expenses if your claim arises directly or indirectly from a pre-existing medical condition.
Customers with excluded pre-existing conditions:
If you have a pre-existing condition and can't get cover under this insurance, the following organisations can help you find cover.
- HM Government's Money & Pensions Service provide a travel insurance directory on the Money Helper website.
- The British Insurance Brokers’ Association (BIBA) travel medical directory can be accessed on their website or by calling 0370 950 1790 Monday to Friday, 9am to 5.30pm.
Key documents
Making a claim
You need to notify AXA within 28 days of you becoming aware of an incident or loss leading to a claim.
Find out more
If you have any queries related to the AXA Investec travel insurance, please call AXA between 9:00 and 17:00 Monday to Friday (excluding bank holidays).
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