We’re here to help
Lost or stolen cards
If you lose your card or it is stolen, please call us immediately on 0330 123 1966, +44 (0)20 7597 4044 if calling from outside the UK, so we can block your card and stop anyone else using it fraudulently. We'll then send you a replacement card straightaway.
If you lose your card when you're abroad, call us on +44 (0)20 7597 4044 and we will be able to provide you with 24/7 assistance. This includes:
- emergency card replacement
- emergency cash disbursement
If your card is damaged, we will simply replace it with a new one. Call us on 0330 123 1966, +44 (0)20 7597 4044 if calling from outside the UK.
Your PIN and card number will remain the same, and you won’t need to re-register for Visa Secure.
AXA travel insurance
A Voyage account entitles you, your spouse or legal partner and any dependent children* you may have to AXA Travel Insurance – for information on how you’re covered, the details of the policy, and how to make a claim, please see our travel insurance page. AXA Travel Insurance can be called on +44 (0)20 3284 1238.