We’re here to help
Lost or stolen cards
If you lose your card when you're abroad, call us on +44 (0)20 7597 4044 and we will be able to provide you with 24/7 assistance. This includes:
- emergency card replacement
- emergency cash disbursement
Your PIN and card number will remain the same, and you won’t need to re-register for Verified by Visa.
AXA travel insurance
A Voyage account entitles you, your spouse or legal partner and any dependent children* you may have to AXA Travel Insurance – for information on how you’re covered, the details of the policy, and how to make a claim, please see our travel insurance page. AXA Travel Insurance can be called on +44 (0)20 3284 1238.