Real-time fraud detection system
We use a fraud detection solution to identify potentially fraudulent transactions from your account. Alerts are reviewed by our dedicated fraud team, who monitor transactions 24 hours a day.
With your consent, we use advanced software to authenticate your identity when you phone our contact centres.
In some instances, our colleagues will ask security questions as part of the telephone authentication process. We will only use this information strictly in accordance with our banking terms and conditions to protect your privacy and security.
For certain activities carried out on Investec Online that may indicate a higher risk of fraud, we may send you a one-time passcode via SMS as an extra layer of security.
When you login online, we will authenticate your identity through your mobile app or through a one-time passcode via SMS.
Timed log out
You will be automatically logged out of Online Banking if you don’t use the service. If you forget to log yourself out, this will give you added protection.
Deactivation of your login details
If three incorrect attempts are made to log in using your credentials, we will temporarily block access to your Online Banking service. This helps prevent unauthorised access to your account.
Our Online Banking service is hosted on a secure platform. This means that any information you send us is encrypted for your protection.
We have anti-malware detection systems on our online and mobile banking applications. This helps us to identify whether your device’s security has been compromised.
Transaction SMS notifications
We send transaction notifications when you spend on your card, as well as when a payment is made from your online bank account. This helps you know immediately if there is as unexpected action.