Online transactions

Channel Islands

Making online transactions is quick, easy and safe. All that’s required is your mobile phone and the bank details of the person or company you are paying.

Getting started

Activate

We need to activate your account. Once you receive your Investec ID, call us on +44 1481 706 407 between 9am and 5pm Monday to Friday to activate. We’ll then send you a temporary password by text to the mobile number you provided in your application.

Log in

Once you’ve received your temporary password you can log into Investec Online by clicking on the login button above.

Log in with your Investec ID and the temporary password we sent you by text. You’ll then need to change your password and set up your banking security details. You’ll only need to do this once.

Download the app

Once you’ve completed your first log in to Investec Online, you will be able to download and use the Investec App. Make sure you turn on your In App notifications.

Each time you log in to Investec Online you’ll need your Investec ID and password. In addition we’ll send you an In App notification or a one-time password by text to your phone when you log in, so please don’t forget to have your mobile phone to hand.

Setting your password

Your security is our priority. Integrated second-factor authentication ensures that your account remains safe, but won’t be inconvenient to access. To increase the strength of your password, it will require more than eight characters and a combination of letters and numbers.

Once you have entered your username and password, and you have downloaded the Investec App you will receive an In App message to verify your log in. If you haven’t downloaded the App you will receive a text with a One-Time-Password (OTP), which will give you access to your account. For more information and tips on how to protect yourself from fraud, visit our Know Fraud page.

Payment cut-off times for online transactions

The timing of your online instruction determines when your payment is processed. Please refer to the table below to check the cut-off times and the processing date. Any payments submitted after the cut-off time will be processed on the next business day.

Transactions	Currency	Cut-off time
International payments	Euro	13:00
	All other currencies	15:30
UK payments	Sterling	15:30
Internal transfers	All currencies	16:00

All the above times are UK times.
A business day is a day on which we are open in the Channel Islands for business, not including Saturdays, Sundays and public holidays.

During the Christmas and New Year period, cut-off times will be different. Please contact us for further information.

Online payment charges

Payments in sterling to a bank account held in the UK, Gibraltar, Guernsey, Isle of Man or Jersey are free of charge. For all international payments we charge the following fees:

Currency	Fee
Sterling	15.00
Euro	25.00
US dollar	25.00
Australian dollar	25.00
Canadian dollar	25.00
South African rand	175.00
Swiss Franc	25.00

For other currencies please contact us.

Foreign agent/correspondent banks used to process the payment may also charge a fee and the payee’s bank may also charge them for accepting a foreign payment.

We offer three charging methods for international payments:

Payment charges will be shared between you and the payee	This is the standard method. We will deduct our payment fee from your account and not the instructed payment amount. Any other charges made by foreign agent/correspondent banks to process the payment may be deducted from the instructed amount.
All payment charges will be paid by the payee	We will deduct our payment fee from the instructed payment amount. This means that the payee will not receive the full amount you instruct to pay. Any other charges made by foreign agent/correspondent banks to process the payment may also be deducted from the instructed amount.
All payment charges will be paid by you	We will deduct our payment fee from your account and not the instructed payment amount. Any other charges made by foreign agent/correspondent banks to process the payment should also be deducted from your account after the payment has been sent. Please ensure you have sufficient funds in your bank account to cover these charges. In some cases foreign agent/correspondent banks may still deduct their free from the instructed amount.

General information about online payments

When can I make a payment?

You can submit a payment 24 hours a day, 7 days a week, but it will only be processed during normal banking hours. Money will only be taken from your account once we have processed your payment.

To find out the cut-off time for processing your payment please see our payment cut-off times.
When will money be taken from my account?

Money will be taken from your account once we have processed your payment. To find out the cut-off time for processing your payment please see our payment cut-off times.
How do I cancel a payment?

If you have not submitted a payment instruction you can cancel it at anytime by clicking on the cancel button.

If you have submitted a payment for processing you may not be able to cancel it. You can’t change your payment request online. Please call us on +44 1481 706 407 as soon as possible, 9am to 5pm, Monday to Friday. We can’t guarantee that we’ll be able to change or cancel the transaction. If we are able to change or cancel it for you, you might have to pay extra charges. You may also lose money through the differences in exchange rates.
I have submitted a payment but it hasn’t been taken from my account

You can submit a payment 24 hours a day, 7 days a week, but it will only be processed during normal banking hours. Money will only be taken from your account once we have processed your payment.

To find out the cut-off time for processing your payment please see our payment cut-off times.
I have submitted a payment but it hasn’t appeared in my payee list

You can submit a payment 24 hours a day, 7 days a week, but it will only be processed during normal banking hours. Once the payment has been processed the payment details will appear in your list of payees.
What is the maximum payment amount I can make online?

Please contact us for details. Depending on the amount instructed and the payee details, additional verification or explanation for the payment may be required. This may delay the processing of your payment instruction. In order to reduce any delays, be sure to use the field “reason for payment” with a detailed explanation of the reason for the payment.
How much money can I send in one day?

Please contact us for details. Depending on the amount instructed and the payee details, additional verification or explanation for the payment may be required. This may delay the processing of your payment instruction. In order to reduce any delays, be sure to use the field “reason for payment” with a detailed explanation of the reason for the payment.
Why was I automatically logged out?

You are automatically logged out when there is a period of inactivity for 5 minutes.

More information about making payments to the UK

What is a UK payment?

A UK payment is a payment made in sterling via CHAPS (the Clearing House Automated Payment System) to most bank accounts held in the United Kingdom, Gibraltar, Guernsey, Isle of Man or Jersey. A valid UK sort code is required.
How much does it cost?

Payments in sterling to a bank account held in the UK, Guernsey, Isle of Man, Jersey or Gibraltar are free of charge.
What information do I need?

You will need the payee’s sort code, account number and name. We will tell you if the sort code is not correct or not valid for the payment you wish to make.
What if the sort code is invalid?

Please check the sort code details again. If the sort code is still invalid, this may be because it is not valid for this payment method. This means that the payment cannot be made online and it will need to be sent using a different method. Please contact us for further information.
When will the payee receive the funds?

For a UK payment submitted before 15:30, the money will usually reach the payee’s account by the close of the same business day. In some cases it can take up to the close of business the next working day.

More information about making international payments

What is an international payment?

An international payment is usually a payment made to a bank not based in the UK. It is also a non-sterling payment to a UK bank. International payments are sent by the SWIFT, (Society for World-wide Interbank Financial Telecommunications) system which is a computer based message switching system used by most international banks as a method of making overseas payments.
How much does it cost?

Making international payments online costs £15, €25 or US$25. For other currencies please contact us. The charge will display on the confirmation page of your online payment.

The charge is usually deducted from your account rather than the payment amount so please ensure you have enough funds to cover the cost of the payment. Any other charges which may be made by foreign agent/correspondent banks to process the payment may be deducted from the payment amount so the recipient may not receive the full amount you instructed to pay.

If you want the recipient to receive the exact amount you send please select the charge option titled “All payment charges will be paid by you”. This means that both our charge and any other charges made by foreign agent/correspondent banks to process the payment should also be deducted from your account after the payment has been sent. Please ensure you have sufficient funds in your bank account to cover these charges. In some cases foreign agent/correspondent banks may still deduct their free from the instructed amount.

If you do not want to pay any charges, please select charge option “All payment charges will be paid by the payee”. This means we will deduct our charge from the instructed payment amount and the payee will not receive the full amount you instruct to pay. Any other charges made by foreign agent/correspondent banks to process the payment will also be deducted from the instructed amount.
What information do I need?
You can make international payments to almost anywhere in the world. You’ll need the following information about the person you’re paying:Their name and address (exact full name or company name)
- Their IBAN (International Bank Account Number) or account number
- Their bank’s SWIFT/Bank Identifier Code (BIC)
- If the BIC is not known then the name and address of their bank including the branch code or national bank code
- Their bank’s correspondent/agent bank, if available
- The payment currency
Payments will be routed overseas using this information so you must ensure that it is correct. If you provide us with incorrect information we will not be responsible if the payment is not made, is delayed or is made incorrectly. If you ask us we will make reasonable efforts to recover the payment. If a payment is returned, because of charges which may be made by the overseas bank and differences in exchange rates, the amount credited to your account may be different to the amount originally transferred.
What is an IBAN?

IBAN stands for ‘International Bank Account Number’. IBANs identify banks according to international agreement. IBANs are mandatory for EU (European) and EEA (European Economic Area) countries. Each country has a different number of characters in their IBANs. When you enter the IBAN we will tell you if it’s valid.

When do I need an IBAN?

When you make a payment in euro or to a payee in the EU (European Union) and EEA (European Economic Area) and some other countries, it’s compulsory to include the IBAN. If you don’t include the IBAN we won’t be able to process your payment.

Countries where an IBAN is compulsory:

Albania	Hungary	Norway
Andorra	Iceland	Occupied State of Palestine
Austria	Ireland	Pakistan
Azerbaijan	Israel	Poland
Bahrain	Italy	Portugal
Belgium	Jordan	Qatar
Bulgaria	Kuwait	Romania
Croatia	Latvia	Saudi Arabia
Cyprus	Lebanon	Slovakia
Czech Republic	Liechtenstein	Slovenia
Denmark	Lithuania	Spain
Estonia	Luxembourg	Sweden
Faroe Islands	Macedonia	Switzerland
Finland	Malta	Tunisia
France	Mauritania	Turkey
Georgia	Moldova	United Arab Emirates
Germany	Monaco
Greece	Montenegro

What if the IBAN is invalid?

Please check the IBAN details again. If the IBAN is still invalid, please check the details with the payee. If the payment is going to a country where an IBAN is compulsory you will not be able to proceed with your payment.
When will the payee receive the funds?

The date the payee receives the funds does depend on the receiving bank’s policy but generally it takes between 1 and 2 business days for sterling, euro and US dollars. For other currencies it usually takes between 2 and 4 business days.

For a euro payment submitted before 13:00, the money will usually reach the recipient’s account the next working day.

For a sterling or US dollar payment submitted before 15:30, the money will usually reach the recipient’s account the next working day.

For any other currency payment submitted before 15:30, the recipient will generally receive the money between 2 and 4 business days later although this may take longer depending on the country to which the payment is being sent.

For a detailed description of payment cut-off times and processing dates please see payment cut-off times for online transactions.
I don’t want the recipient’s bank charges to be taken from the money I send them. How can I make sure the recipient receives the exact amount of money I send them?

Please select the charge option titled “All payment charges will be paid by you”. This means that both our charge and any other charges made by foreign agent/correspondent banks to process the payment should also be deducted from your account after the payment has been sent. Please ensure you have sufficient funds in your bank account to cover these charges. In some cases foreign agent/correspondent banks may still deduct their free from the instructed amount.
I want the recipient to pay all the charges. How can I make sure I don’t get charged?

Please select the charge option “All payment charges will be paid by the payee”. This means we will deduct our charge from the instructed payment amount and the payee will not receive the full amount you instruct to pay. Any other charges made by foreign agent/correspondent banks to process the payment will also be deducted from the instructed amount.