PayShap Request

A smarter way to manage payment requests

PayShap Request gives you a fast, secure and convenient way to receive and settle payment requests through Investec Online or the App.

If you have an eligible Investec account or a registered ShapID, you are ready to receive a PayShap Request.

No separate sign up is required.

Important to note

A PayShap Request:

does not oblige you to pay. The decision is always yours.
is designed for instant payments of up to R3 000
instant and irreversible if you do make a payment
is optional - you can opt in and out of PayShap Request at any time

How it works

An easy three step process PayShap Request details are available on Investec Online and the App. Go to ‘Manage’, ‘Payments’ and ‘PayShap Request’.

1. Receive a request

2. Review the request

3. Make the payment

1. Receive a request

As the payer, you will receive a PayShap Request notification via Investec Online or the App. The message includes:

the requestor’s name
the requested amount
any minimum amount, if applicable
payment references
the expiry date and time

A requestor can cancel a PayShap Request at any time

2. Review the request

Always check the PayShap Request details carefully. If anything is unclear, seems suspicious or the requestor is unfamiliar, decline the request and provide a reason.

Never share sensitive information and keep your ShapID and contact details up to date.

You can also take no action and allow the request to expire after a set period of up to 45 days.

3. Make the payment

If everything is correct, you can make the payment.

If the requestor allows a minimum amount, you can pay any amount between that minimum and the full requested amount.

You cannot:

pay less than the minimum amount
more than the requested amount
in instalments

Transaction details will be available in your transaction history

Fees and charges

Receiving a PayShap Request is free. If you accept the request and make a payment, standard PayShap fees apply.

Key terms

Requestor: individual or business requesting payment
Payer: individual or business receiving the request
ShapID: an identifier such as a mobile number or business name linked to an account
PayShap payment: the instant and irreversible transfer of funds once a PayShap Request is accepted