Protecting your data, identity and money
Most of us think the world of fraud will never touch us. Until it does.
In our increasingly digital age, cybercrime is on the rise. But not all fraud relies on sophisticated technology. Sometimes a common, simple deception can separate you from your money.
- Protect yourself from fraud. Find out how fraudsters target their victims – and how you can protect yourself.
- What we are doing to protect you. Learn what our vigilant Fraud and Security teams do every day to protect your most important assets.
When you know fraud, you are empowered to prevent it. Be vigilant, be proactive, be secure.
“I have a been a victim of fraud, what next?”
How do I report fraud on my account?
If you need to report a card that is lost or stolen or if you suspect fraud on your card or account, please call the following numbers:
SA: 0860 110 161
(outside of SA +27 011 286 9663)
UK: 0330 123 1966
(outside the UK +44 20 7597 4044)
Are you a UK Private bank client needing support?
Please see our Emergency Help page.
Fraud / Scams
- Look for the basic warning signs –Interest rates too high, fast returns, cold calls.
- If your instinct tells you that something is too good to be true, then it probably is.
- If someone says they work for an organisation – Call the main switchboard on a number you have search for, not the number you have been given. Check that person really exists and try to speak to ‘them’.
What do I do if I’m suspicious of someone who has contacted me?
If you suspect someone is impersonating Investec when contacting you, here is what you should know. Investec will never ‘cold call’ you (a cold call is an unsolicited call you don’t expect or request). We know our clients and they know us.
- Call the 24/7 global CSC (Customer Service Centre)
- Forward the email as an attachment and/or send us the web address to [email protected]
While fraudsters may contact you by telephone, they may also use other methods like email, SMS or text, letter or direct you a website. If you have already transferred money to a fraudster, contact your bank immediately. The bank may not recover all of it, but if you move quickly, it will recover what it can.
We maintain a list of companies and people who claim to be from Investec, but we need feedback from you to keep everyone informed.
Please review our Fraud Alerts .
Investec will never request personal details or other sensitive information via email or ask you for your PIN. We will never request you to click on a link to access your account.Fraudsters will often create fake websites or email addresses with similar sounding names to a bank or financial institution. By adding official-looking logos, banking registration details and company numbers, these well-crafted deceptions give the impression that everything is legitimate. Always call the head office switchboard to verify, if you are suspicious. Never use numbers supplied by the person that you are suspicious of.
Protect yourself from fraud
It’s important that you protect yourself from fraud. Here are some helpful tips about online banking, your computer, mobile phone and other devices.
Protect your identity
Protect your devices
Firewalls and antivirus
If you suspect fraud on your account, contact the 24/7 global CSC (Customer Service Centre) immediately.
What we are doing to protect you
At Investec, fraud and risk management is a fundamental part of our business, and looking after our clients’ online security is no different.
We combine expertise from the security, risk and fraud disciplines to protect our clients while delivering an exceptional client experience. We endeavour to adapt our security architecture to manage associated risks against the backdrop of an ever-evolving threat landscape.