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Shared Access, online self-service page

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What is Shared Access and who is a Trusted User?

Shared Access allows individuals and businesses to grant online banking access to trusted third parties. With this feature, they can view transactions, perform administrative tasks and make electronic funds transfers on Investec Online.

Shared Access is applied for and granted through an online application process. Setting it up is easy and customisable, allowing you to choose the level of access and specific accounts for the trusted user. With updates and alerts throughout the application process, you’re ensured of a smooth and secure experience.

A Trusted User is a third party that has been granted online banking access through Shared Access. Trusted Users can view transactions, perform administrative tasks, and make electronic funds transfers on Investec Online.

Get started

  • Access levels terminology

    • Account administrator: Typically the Main account holder (MAH) and owner of the account or an individual designated by the owner of the account. This individual is responsible for managing and overseeing the operations of an account. They have the authority to make decisions, perform transactions, and handle all administrative tasks related to the account.
    • Transaction approval: Refers to the requirement that someone other than the person who setup the instruction/request is required to approve said request in order for it to take place or be actioned. Transaction approval provides added security, oversight, control, and accountability for shared bank accounts.
    • View access: This access allows a View Access Trusted User to see account and beneficiary details, additionally retrieve transactions and statements for the account(s) in the granted profile
    • Basic access: This access allows the Trusted User the same level of access as the View Access Trusted User and allows the Basic Access Trusted User to additionally add/amend beneficiaries, and depending on the Transaction approval applied, Basic Access Trusted User can either setup or fulfil electronic funds transfers (EFTs), purchase Value Added Services (VAS) and manage inbound foreign exchange functions. 
    • Standard Access: This access allows the Trusted User the same level of access as the Basic access however it allows the Standard Access Trusted User to additionally manage outbound foreign exchange functions and approve requests from potentially other Trusted Users who have Transaction approval settings applied on their profile.

  • How do I set it up?

    1. Log onto your banking profile through Investec Online.
    2. Select “Shared Access” under “Profile settings”.
    3. Enter the details of the Trusted User.
    4. Select your sharing preference (full or customised sharing).
    5. Select the specific accounts or level of access for the Trusted User. See Access levels table.
    6. Choose whether “Transaction approval” is required for the Trusted User (see "please note" below)
    7. Choose whether to copy all the beneficiaries linked to the profile or none.
    8. Review the application and confirm the details.
    9. Submit.
Please note:
You must indicate whether the Trusted User requires "Transaction approval" by selecting "Yes" or "No".
If you selected “Yes” the Trusted User will need approval from another Trusted User or the Main account holder before executing their instruction/request. For example, the Trusted User can add a beneficiary but will need approval for it to be added. Similarly, the Trusted User can load a payment, but approval is required for the payment to be processed and leave the account.
 

Email notifications will be sent at various points of the process.