How we protect you
Looking after your security is a fundamental part of our business. We know that you want to receive an exceptional client experience and staying safe is a top priority.
As an Investec client, you benefit from the combination of our expertise in the security, risk and fraud prevention disciplines. The threat landscape evolves every day and we work around-the-clock to optimise the controls that keep all of our clients protected.
How and when would Investec contact me?
We contact our clients using phone calls, text messages and emails. All clients should take care to ensure they are talking to a genuine member of staff. Investec will never:
- Ask for your PIN
- Request personal details or other sensitive information via email
- Request you click on a link to access your account
- Instead, we may interact with you in the following ways:
One-time passcodes
When we need to verify who you are, we’ll send a unique code to the mobile phone number you gave us. The text will state exactly what the code is for, like creating a new beneficiary. These one-time passcodes should never be shared and should only be used for the transaction that they are intended for.
Transaction SMS notifications
We send transaction notifications when you spend on your card as well as when a payment is made from your online bank account. This ensures you know what’s happening on your account when there is unusual spending.
Email notifications
If suspicious activity is identified on your account and we can’t reach you through other means, we may email you requesting that you make contact. If you are unsure whether a call or email is genuine, do not hesitate to stop all communication (hang up or don’t respond to the email) and call us using a number from a trustworthy source or the 24/7 global Client Support Centre.
Learning Centre
Fraud and cyber threats are constantly evolving. Keep up with the latest scams to protect yourself from being vulnerable to threats.
Learn more about the numerous types of fraud and cybersecurity threats, from vishing, phishing to business email compromise and more.
Don't fall victim to fraud and cyber threats. Find out how to protect yourself and be alert while engaging online.