Self-service tips

Decrypting password protected documents

How to share a non-protected version of your document

To share a non-password-protected version of your document with a trusted party, please use your personal computer to decrypt and print your statements. Not all PDF applications on mobile phones can decrypt password-protected documents.

Follow these easy steps:

Open the document and enter your password to open it
Select ‘File’ in the top left and ‘Print’
Under ‘Printer’, use the drop down and select ‘Microsoft Print to PDF’
Click on ‘Print’ on the bottom left
Enter a file name and choose where to save the file
Click on ‘Save’

Increasing your online payment limit

There are two ways you can access the ability to increase your online payments limit once logged into Investec Online.

Select an account from the dashboard, select ‘Update limits’
From the menu, go to ‘My Banking’ and ‘Update limits’

* Only a designated online banker can update limits. You cannot update online payment limits from the App.

Select an account. The limit applies only to selected account. If you want to update limit for another account, you will need to repeat the process.
Set limit. Select the individual you want to change the limit for. This can be used for multiple user access (MUA).
New limit. You can enter the new limit amount in this field.
Limit available. This indicates the current limit minus the limit utilised.
Limit used. This is the calculation of total transactions that make up the limit (eg, payments to external accounts, VAS purchases)
Temporary or permanent. This shows whether the change in limit is temporary or permanent.
- Temporary limit changes mean that the online payments limit will go back to the default limit amount on the first day of every month.
- We suggest changes made to limits are temporary to provide greater security and prevent against possible fraud.
After submitting the change of your online payments limit, you will see a summary page of the changes.
You need to check the box that indicates you confirm and agree to the changes.
After this, you will receive a second factor authentication to accept the change. This could be InApp, USSD or OTP.

Getting stamped account statements

Through Investec Online or App, you can access your account statements conveniently and securely. Statements are electronically stamped with our official bank stamp automatically - so there is no need to visit an Investec office.

The App

Log into the App
Select 'Manage' from the bottom navigation menu
Select ‘Documents’
Select the 'Account’ you require statement/s for from the account selector at the top of the screen
Select which of your statements you want to download or email

Investec Online

Visit www.investec.co.za and log into Investec Online
Select 'Menu'
Select ‘Statements & documents’ under ‘My Banking’
Select the 'Account Number' you require statement/s for
Select ‘Download statements’
Select the date option you would like your statement/s for
Click on the ‘Request document’ button
Your account statement will be opened in a PDF format that you can save or print

Getting your important account documents (tax certificates, travel visa letters and reference letters)

Through Investec Online or App, you can access the following documents conveniently and securely. Documents that require a bank stamp are electronically and automatically stamped with our official bank stamp - so there is no need to visit an Investec office.

Tax certificates are available online for the last five years
Account reference letter – you can choose to include your address or balance information
Travel visa letter - you need to complete your relevant travel information. This includes your travel start and end date, country you are visiting, address, and if you are travelling alone, with someone or are on a sponsored trip. You can also indicate if you need a Schengen visa letter.

Follow these steps to download:

The App

Log into the App
Select ‘Manage’ from the bottom navigation menu
Select ‘Documents’
Select the 'Account’ you require document/s for from the account selector at the top of the screen
Select the type of document you require
For tax certificates, select the relevant tax year and tap ’Share now'
If you need a reference letter or travel visa letter, complete the information required and enter the email address you want the document to be emailed to.

Investec Online

Visit www.investec.co.za and log into Investec Online
Select 'Menu'
Select ‘Statements & documents’ under ‘My Banking’
Select the type of document you require
If you need a reference letter or travel visa letter, complete the information required and enter the email address you want the document to be emailed to.

Sharing your Investec account details with someone

The App

Log into the App
On the home screen, tap the Investec Account you want to share with someone.
Select the share icon in the top right-hand corner
A range of options will appear (SMS, WhatsApp, email etc) depending on your device
The recipient will receive the following information: name, account number, SWIFT/BIC code, branch name and code

Investec Online

Visit www.investec.co.za and log into Investec Online
On the home screen, click the Investec Account details you want to share with someone
Click on the ‘Share‘ icon next to your account
Your account details are copied to a clipboard and you can then paste to an email, message or document
The following information is copied: name, account number, SWIFT/BIC code, branch name and code.

Store your digital documents securely in Private Vault

Private Vault is a secure digital storage solution for important documents, easily accessible from Investec Online and App.

Simply follow these steps:

Log in to Investec online or the App
Find Private Vault under ‘Tools’
Select ‘Get started’
Accept terms and conditions

You can take a tour of the Private Vault feature to discover how to store, retrieve and organise your digital documents.

Temporarily blocking my card

The App

Log into the App
Select ‘Manage’ from the bottom navigation menu
Tap ‘Cards’
Select the account and then card that you would like to temporarily block
Tap on ‘Temporarily block card’
Slide to block
To reactivate the card, simply tap ‘Unblock card’

Investec Online

Log into Investec Online
Go to ‘Menu’
Under ‘My banking’, select ‘Manage cards & accounts’ and then ‘Manage cards’
Select the account your card is linked to
Select ‘Temporarily block card’
A pop-up will appear asking you to confirm the request
To reactivate the card, simply follow the same steps and a pop-up banner will appear asking you if you want to confirm reactivation

Using your Investec Visa card while abroad

The App

Log into the App
Select ‘Manage’ from the bottom navigation menu
Tap ‘Cards'
Select the account and then card that you would like to activate for use while abroad
Select ‘Use card abroad’
You will be asked to complete the details of your trip (eg dates and destination/s)
A pop-up banner will appear to confirm travel information

Investec Online

Log into Investec Online. Go to ‘Menu’
Select ‘Manage cards & accounts’
Select ‘Manage Cards’
Select ‘Use card abroad’, please enter the details of your trip (eg dates and destination/s)
Select ‘Continue’ and ‘Confirm’ to complete.

Making a Faster Payment

The App

Log into the App
Select ‘Transact’ from the bottom navigation menu
Select 'Pay'
For beneficiaries and once-off payments, you have the option to make a Faster Payment to clear immediately into the beneficiary’s account
Select ‘Pay someone new’ or ‘Pay existing’
Complete payment details
Toggle on the ‘Faster payment’ option
A limit of R250 000 applies and please note the cut off times are: 07h00 to 22h00 on weekdays and 07h00 to 17h00 on weekends (public holidays are excluded)
Please note that Faster Payments are subject to an additional and irreversible transaction fee (the transaction fee for Faster Payments of R3 000 and below is R10 and R40 for Faster Payments over R3 000)

Investec Online

Log into Investec Online
Go to ‘Menu’
In Menu select ‘Payments’ or select the shortcut on the home page under the account name
For beneficiaries and once-off payments, you have the option to make a Faster Payment to clear into the beneficiary’s account
Faster Payment appears as a check box
A limit of R250 000 applies and please note the cut off times are: 07h00 to 22h00 on weekdays and 07h00 to 17h00 on weekends (public holidays are excluded)
Please note that Faster Payments are subject to an additional and irreversible transaction fee (the transaction fee for Faster Payments of R3 000 and below is R10 and R40 for Faster Payments over R3 000).

Buying airtime, data, SMS bundles and prepaid electricity

The App

Log into the App
Select ‘Transact’ from the bottom navigation menu
Tap on ‘Buy’
Choose ‘Airtime & bundles’, a service provider and recharge option

Or

Select the account you wish to use, tap on ‘Buy’ and choose ‘Airtime & bundles’, a service provider and recharge option
You will receive a confirmation SMS

For ‘Electricity’ purchases, follow the same steps and enter the meter number to complete details and verify.

Once completed, you will receive an SMS with the voucher number to enter in the meter.

Investec Online

Log into Investec Online. Go to ‘Menu’, select ‘My banking’ and ‘Buy’
Select ‘Airtime & bundles’
Select a service and recharge option
You will receive a confirmation SMS

For Electricity

From ‘Menu’, select ‘My banking’ and ‘Buy’
Select ‘Electricity’
You will need the meter number to complete details and verify
You will receive an SMS with the voucher number to enter in the meter

Download your transactional history

You can access and download your transactional history on Investec Online.

Visit www.investec.co.za
Log into Investec Online
Select an account and then 'Transactions'
You can also go to ‘Menu’ and select ‘Transactions’ under ‘My banking’
On the 'View transactions’ screen, you will see four download options on the top right
Select an option – OFX (Open Financial Exchange), Doc (Word or text document), CSV (a spreadsheet with separated values) or XLS (Excel spreadsheet)
The document will show as a downloaded document at the bottom of the screen
Open and save the file.

Send confirmation of payment

You can send a confirmation of payment from the App or Investec Online for payments made.

The App

Log into the App
Select ‘Manage’ from the bottom navigation menu
Select ‘Documents’
Select ‘Proof of payments'
Select the payment you need a confirmation for
Complete the information to send a confirmation of payment directly by email to your beneficiary or select ‘Use my details’ to send it to yourself
Select ‘Next’
Tap on ‘Request document’

Investec Online

Visit www.investec.co.za
Log into Investec Online
From the ‘Menu’ select ‘Confirmation of payments’ under ‘My banking’
From drop-down options, filter the type of payments and period that you would like to see
Select the payment you need a confirmation for
Complete the ‘Generate confirmation’ information to send a confirmation of payment directly by email
Select ‘Send’
You can also select the ‘Download a proof of payment’ button to download and save the document.

Welcome to Investec Private Banking

Getting started and self service tips

Your guide to activating your account and getting started on your Private Banking journey – as well as useful self-service tips for Investec Online and the App.

How to share a non-protected version of your document

Through Investec Online or App, you can access your account statements conveniently and securely. Statements are electronically stamped with our official bank stamp automatically - so there is no need to visit an Investec office.

Through Investec Online or App, you can access the following documents conveniently and securely. Documents that require a bank stamp are electronically and automatically stamped with our official bank stamp - so there is no need to visit an Investec office.

Private Vault is a secure digital storage solution for important documents, easily accessible from Investec Online and App.

You can access and download your transactional history on Investec Online.

You can send a confirmation of payment from the App or Investec Online for payments made.