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Travel insurance explained: Why complimentary cover might not be enough

With average outpatient medical claims reaching R22 500 − and hospital stays often running into six figures − comprehensive travel insurance is a smart way to protect yourself when travelling abroad.

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Everything Counts | Episode 28: Travel insurance explained: Why complimentary cover might not be enough

In this episode of Everything Counts, we unpack travel insurance with expert insights, real-life examples and must-know advice. Host Motheo Khoaripe chats to Paolo Giuricich, head of Investec Travel, and Anrieth Symon, head of Travel at Bryte Insurance about the potential risks of relying solely on ‘free’ or ‘complimentary’ insurance when heading abroad. 

  • View podcast timestamps

    00:00 Introduction
    01:30 Why is travel insurance important?
    02:30 What is comprehensive travel insurance?
    04:45 Does travel insurance cover medical expenses?
    06:00 Is travel insurance mandatory?
    07:30 What should travel insurance cover?
    10:30 Common travel insurance claims
    14:00 What does travel insurance not cover?
    15:00 Travel insurance exclusions
    16:15 How pre-existing conditions affect your travel insurance
    17:30 Travel insurance for seniors
    18:30 What does travel insurance cost?
    19:15 Complimentary vs comprehensive travel insurance
    20:30 What does complimentary Investec travel insurance cover?
    21:45 Medical travel insurance vs medical aid
    25:10 When should you buy travel insurance?
    26:00 Travel insurance for South Africans travelling locally
    27:00 Conclusion

 

Travel insurance for South Africans

Whether it’s a long-awaited European escape or a quick hop to Mauritius, one thing you shouldn’t leave to chance is travel insurance. While your credit card might offer free or complimentary cover, it often isn’t enough. Upgrading to comprehensive travel insurance ensures you're fully protected from major financial setbacks when things go wrong.

 

Head of Investec Travel
Paolo Giuricich, Head of Investec Travel

Travel is not a perfect science… it's important that you cover yourself and the investment that you're making to travel - which is generally quite expensive - to make sure that you are covered for anything unforeseen.

 

Why travel insurance isn’t ‘optional’

From lost luggage and delayed flights to unexpected illness, travel mishaps are far more common (and costly) than most people think. It’s easy to assume things will go smoothly - until they don’t.

We discuss how travel insurance acts as a crucial safety net for:

  • Emergency medical treatment abroad
  • Cancelled bookings and missed connections
  • Lost or stolen belongings
  • Personal liability cover, and more

Spoiler: A small premium now could save you hundreds of thousands later.

 

What makes travel insurance “comprehensive”?

Not all policies are created equal. In the episode, we break down the difference between free cover from your bank and comprehensive travel insurance that covers more major expenses.

You’ll hear:

  • What’s usually included in a robust policy
  • Why some exclusions could leave you vulnerable
  • How to compare plans for different trip types

Whether you're a budget traveller or luxury explorer, knowing what you're paying for is non-negotiable.

 

The truth about medical cover

Many South Africans are shocked when they learn that a short hospital stay overseas could cost more than their entire trip. Anrieth Simon of Bryte Insurance shares that an elderly client was recently faced with a hospital bill of over R3.6 million − and how limited cover has left her financially vulnerable.

We explore:

  • Why travel insurance for South Africans must include medical evacuation
  • How pre-approvals and payment guarantees work
  • The difference between travel insurance and medical aid abroad

 

Travelling with a pre-existing condition?

Think your medical history disqualifies you from getting cover? Not necessarily. The podcast unpacks:

  • What counts as a pre-existing condition
  • How cover works if you're over 70
  • What a “buy-back” option means and when you need it

 

Head of Travel at Bryte Insurance
Anrieth Symon, Head of Travel at Bryte Insurance

It's important to note that cover for preexisting medical conditions is not included in your complimentary cover. You have to buy additional or top-up cover for preexisting medical conditions.

 

The fine print – and why timing matters

Travel insurance isn’t just about what’s covered; it’s just as important to understand what isn’t. From high-risk adventure activities and civil unrest to alcohol-related incidents and foreseeable cancellations, certain exclusions can leave you unprotected if you’re not prepared. That’s why reading the fine print before you depart is critical.
Another common pitfall? Waiting too long to buy your policy. If you only take out cover days before departure, you could miss out on essential cancellation benefits. Buying comprehensive travel insurance as soon as you book your trip means you’re covered from day one − for the unexpected surprises before you even leave home.

Ready to travel smart?

Whether you’re a first-time flyer or a seasoned globetrotter, understanding your travel insurance is non-negotiable. This episode is your shortcut to getting it right

 

 

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