What is Travel by Investec?
Investec Visa card holders have exclusive access to Travel by Investec - Africa's leading online travel agency.
You can easily get competitive quotes for local and international:
- Flights, on any airline, any seat, any time, to anywhere, including low cost carriers
- Accommodation (more than a thousand B&Bs in South Africa and 100 000 hotels worldwide)
- Car hire
- Tailor-made cruises
- A selection of rail tours
- Exclusive holiday packages
Are there any additional travel rewards I have access to?
In addition to the benefits of a fully-fledged travel agency, Travel by Investec also gives you access to a selection of our directly negotiated partner programmes, including our Global Airline Collection and our Global Hotel and Safari Lodge Collection.
This allows you to benefit from preferential rates and experience benefits - rarely available to the public.
Can I book flights on any airline?
With Investec Rewards and Travel by Investec, you have the flexibility of being able to book your seats on any airline, any seat, any time, to anywhere – without the restrictions of limited seat availability – just as you would if you were paying cash instead of with your Investec Rewards points.
You can even use your Investec Rewards points to pay for airport taxes.
Must the booking be for leisure purposes?
With Travel by Investec, you can make bookings for business or leisure purposes, the choice is yours. You will also have access to our various partner programmes and rewards benefits, whether travelling for business or leisure purposes.
What is the Global Airline Collection?
With our Global Airline Collection, you can book premium airline tickets at the best prices, easily and quickly. You will enjoy savings of up to 35% on select domestic and international flights (discount applies to airfare, excluding taxes), whether for business or leisure purposes.
Which airlines are part of this collection?
With Travel by Investec, you have access to directly negotiated rates for flights departing from South Africa with our airline partners, including British Airways, Singapore Airlines, Emirates, Etihad Airways, Turkish Airlines, Virgin, Qantas, Mango, El Al Airways and many more.
Is there a limit on the number of flights I can book with the Global Airline Collection?
You can book as many flights as you want, for anybody you want – just use your Investec Visa card to make payment.
Can I earn frequent flyer miles with Travel by Investec?
You can earn frequent flyer miles with your choice of airline, while earning Rewards points with Travel by Investec at the same time, at a preferential rate.
What is the Global Hotel and Safari Lodge Collection?
Through Travel by Investec, you can now book local and international accommodation at a select range of international hotels, safari lodges and boutique hotels and enjoy savings of up to 30%.
Must the accommodation be for leisure only?
You will have access to our various partner programmes and rewards benefits, you can book accommodation for leisure or business travel, the choice is yours.
Can I hire a car?
Booking a hire car, locally or internationally, could not be easier, just specify the car you are looking for and Travel by Investec will find it for you at the best possible rate (up to a saving of 40%) at one of the top rental agencies. Standard waiver and super waiver options are available.
What are the benefits of booking a hire car locally through Travel by Investec?
When booking a hire car locally through Travel by Investec, you also have exclusive access to the following benefits:
- Guaranteed availability
- Fixed rates that are highly competitive, with no seasonal or peak period fluctuations
- A minimum hold on your Investec Visa card for fuel and optional extras only (deposit)
- Low and fixed excesses (excesses are not deducted upfront, but rather after the end of your rental in the event of an accident or damage to the vehicle)
- Spend less time in the queue on pick-up
Do I earn Rewards points through Travel by Investec?
You earn 1.5 Rewards points for every R5 you spend (the usual rate is one point for every R5) on your Investec Visa card at Travel by Investec. You earn 1.5 Rewards points for every R10 you spend on your Investec Business Visa card at Travel by Investec.
Can I redeem Rewards points through Travel by Investec?
You can redeem your Rewards points at a preferential rate with Travel by Investec and use these points to pay for, or reduce, the cost of your travel - holiday packages, flights, accommodation, car hire and travel insurance.
You can choose to either redeem towards 50% of your booking amount or 100% of your booking amount. If you do not have sufficient points for the full 50% or 100%, the maximum amount possible against your request will be redeemed in increments of 5 000 Rewards points.
What if I do not have enough Rewards points to cover the full cost of my redemption request?
If you do not have enough Rewards points, you can redeem a maximum increment of 5 000 Rewards points.
How long does it take for the cash rebate to reflect in my account from the time of redemption?
Your travel redemption rebate will reflect in your account within 48 hours of your booking.
Can I use Travel by Investec if I have a Business Account?
If you’re an Investec client with a Business Account, you are also entitled to the travel rewards with Travel by Investec.
You also have access to a specialist Travel by Investec account manager to help you organise your business travel needs, for example, a conference, or incentive trip, both locally and internationally.
How do I get in touch with Travel by Investec?
When you have found the perfect holiday, you can make your booking online with Travel by Investec www.travelbyinvestec.co.za or call 0861 000 897 to speak to an experienced travel consultant.
The consultant can also advise you regarding your visa applications.
Can I ask the travel consultant to do the booking for me? If so, what information do I need to give?
Yes, you can. Please provide the agent with the following information:
- Your dates of departure and return. If you have preferences as to airline, times and stopovers
- Preference to low cost carriers or not
- Do you require accommodation or car hire and any preferences within this
- Frequent Flyer numbers
- Special requests, e.g. meals, seating, baby seats etc.
If I don't want to disclose my card details on the Travel by Investec website, can I make an EFT instead and still earn points?
To earn the Rewards points you have to make the payment using your Investec Visa card. The site is secure for credit card details. EFTs are not accepted when making payment.
How do I cancel or change a booking?
To cancel or change a booking, you can call Travel by Investec. Terms and conditions do apply. For any changes you make to your booking, you will be charged an amendment fee. You might have to pay in full for a cancellation of an airline ticket, car hire or hotel booking.
Where can I retrieve my Travel by Investec reference number or booking information if I have misplaced it?
You can call Travel by Investec and request it to be sent to you.
Do I still qualify for automatic travel insurance?
As long as you are paying with your Investec Visa card you qualify for automatic travel insurance.
Can I make bookings for other people using my Investec Visa card?
Yes, you can make bookings for other travellers by using your Investec Visa card details. Your request may be verified by a travel consultant.
Can tickets and bookings be transferred to someone else if I change my mind about travelling?
No, tickets and bookings cannot be transferred to someone else. The booking would have to be amended or cancelled. Please note, cancellation and amendment fees will apply.