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If you are concerned about the cost of your overdraft, get in touch with your banker or call us on 0330 123 1966 or +44 (0)207 597 4044 from outside the UK.

We can discuss your specific circumstances and ways in which we may be able to support you. 

 

How we can help
Temporarily stop charging you any interest on your overdraft and account maintenance fees

We can look at a temporarily stopping your interest charges on your overdraft and your account maintenance fees to help give you a bit more each month. This might be where you need a bit of time for your circumstances to change, such as if you’re unable to work.

Collect periodic payments from you to reduce outstanding borrowing

We can consider accepting repayments towards your outstanding overdraft and reducing your overdraft limit to help you reduce the cost of your borrowing.

In some cases, we might propose a combination of the options above if we think that will help your situation.

The impacts that these arrangements could have on you

We have to tell credit reference agencies when we accept interest amounts that differ from our Relationship Agreement with you. While other lenders will be able to see that an arrangement is in place, this may be viewed more favourably than an unmanaged increasing debt balance.

Once an arrangement comes to an end, we will work with you to agree how best to get you back on track.

Other places you can go for help and information about borrowing and debt

Hands pushing soil around a tomato plant

If you are struggling, particularly with a number of other debts, then you can also turn to a number of free organisations that offer debt help online, over the phone or face-to-face:

Frequently asked questions

Here we've provided answers to some common questions. Please call your banker or our team on +44 (0)20 7597 4050 if you have any further queries or wish to discuss your situation

  • Will my credit score be impacted by speaking to Investec about financial difficulty?

    No, speaking with us about your circumstances will not affect your credit score.

  • You’ve contacted me about my repeat overdraft use. What does this mean?

    We monitor how our clients are using their arranged overdrafts and/or unarranged overdrafts and contact you if we think that you are incurring high interest charges.

    If you hear from us, we encourage you to think about whether you are spending more than necessary by borrowing this way. In some exceptional cases, we might ask you to contact us so that we can talk about how we can help.

  • Is there anything I can do to better manage my money?

    Some things to consider:

    • Check with companies you pay regularly (utility providers, local authorities and so on) to see if they offer alerts so you know when they’ll collect their payments from you.
    • Review when you make your regular payments. You might find budgeting easier if you can have these payments collected shortly after you get paid.
    • We also recommend you consider contacting any other creditors you have to discuss your repayments with them.
  • What bills should I pay first?

    If you’re taking steps to address wider debts, you should try to pay your most important bills first. These are called priority debts and include things like your mortgage and utility bills.

    If you need help deciding what bills or debts to pay first, you should visit one of the free debt help websites or speak to them over the phone.