Help with Private Banking
For clients with private bank accounts
Managing your account
Information on getting started with a new account and card, paying in to it, accessing statements, finding bank and tax details, switching from another bank and dealing with issues abroad.
Lost and stolen cards
Details of how to contact us about a lost or stolen card and getting a replacement.
Emergency help
Find out how we might be able to help you in the event you need help overseas, need a replacement card or think you've been hacked.
Fraud
What to do in the event you think or know you have been hacked.
Using Voyage account benefits
Different bank accounts come with different benefits. Discover how to access those that the Voyage account come with.
Using Investec Online
How to make the most of our award-winning banking platform.
Managing accessibility, illness and unexpected change
Find the right support within Investec if you are dealing with health, financial or other circumstantial concerns or challenges.
Terms and conditions
Access our terms and conditions, known as the Investec Relationship Agreement
Making a complaint
We are committed to ensuring our products, service and our people deliver on our promise to be Out of the Ordinary, and aim to resolve complaints quickly and fairly.
Our Axa Travel insurance has been awarded a 5-star rating in the 2025 annual Moneyfacts insurance review.
Learn more on Moneyfacts travel insurance annual star ratings